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Elliott Beach Rentals
- Hospitality
- North Myrtle Beach, SC
About this business
Location details
401 Sea Mountain Hwy, North Myrtle Beach, SC, 29582, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | 8:30 a.m. to 5:30 p.m. |
********** with a great view. But, very dirty! Couldnt use any of the kitchen appliances except the oven. Inside the kitchen draws & pantry were dirty. /r/nFound other peoples knee pads, socks, etc (dusty), plus weeks of *********** in the unit. /r/nThe mattress covers had dirt & dried body fluids on them. /r/nI dont think the balcony has been washed in weeks. /r/nThis place needs a deep cleaning.
Business response:
Hi *****! Thank you for reaching to to us through the Better Business Bureau. I am sorry to hear of the experience you had. My records state that you did speak with a supervisor and received compensation. Should you need anything further, you can contact me by phone at ********************** or by email at: ********************************************* Thank you.
Horrible service. When we arrived the office was closed. Had to call a number to get our code. Called for literally 25 minutes not a single soul would answer. Finally get someone on the phone and get our code. When we arrive at our rental the parking spot we were given was extremely small and couldnt fit our regular sized pickup. We spend another 15 minutes trying to get someone on the phone. They tell us theres nothing we can do. Mind you there was nothing about the TINY parking spots. Lady told us we can pay for parking at... read more
Business response:
Hello! Thank you for reaching out to us through the Better Business Bureau. I have been in contact with your father and have emailed you both. We appreciate you taking the time to give us your feedback on multiple platforms. Please read my email when you have a moment as I discuss compensation. If you have any further questions, comments or concerns please don't hesitate to respond to my email or call me at **********************. Thank you!
Why is the BBB not doing anything about this company? Everyone seems to be having the same issues. They have loop hole after loop hole to take your money. You give them a down payment and they somehow end up with it, you cancel with sufficient time to re-rent the property at the same price and then they take 95% of your money and someone elses. Hi *******! Thank you for reaching out to Elliott through the Better Business Bureau. Unfortunately, you did not "cancel with sufficient time", our cancellation policy is clear, and I... read more
Why is the BBB not doing anything about this company? Everyone seems to be having the same issues. They have loop hole after loop hole to take your money. You give them a down payment and they somehow end up with it, you cancel with sufficient time to re-rent the property at the same price and then they take 95% of your money and someone elses.
Business response:
Hi *******! Thank you for reaching out to Elliott through the Better Business Bureau. Unfortunately, you did not "cancel with sufficient time", our cancellation policy is clear, and I will email you a copy of our cancellation policy so you understand for the future. I also see where you were contacted yesterday, and you indicated that you might re-book the property. Please reach out to us for clarification before going to the Better Business Bureau in the future, as you have signed our guest agreement that thoroughly explain... read more
I have a long review that i posted on Yelp and i can't post it here because it says its too long and there is nothing I can cut out. The Shell Yeah LUXURY house that was advertised and they were going to rent to us was disugsting..dirty wet towels, laundry, filthy stained mattresses, filthy floors and the icing on the cake was the cockroach running around on the mattress when we went to make the beds..go and read my reivew on YELP...stay away from this company..they don't check on the houses they rent out!
Business response:
Hi *******! Thank you for reaching out to Elliott through the Better Business Bureau. Upon reading your Yelp review, in addition to reading the notes from your cancelled reservation, it seems as if everything was resolved. You received a full refund and opted to stay elsewhere. This reservation was cancelled over a month ago. We did everything we could and gave you a full refund, I am not sure what else you want from us at this point, as this situation was resolved over a month ago. I tried to reach you through email to set ... read more
I have a long review that i posted on Yelp and i can't post it here because it says its too long and there is nothing I can cut out. The Shell Yeah LUXURY house that was advertised and they were going to rent to us was disugsting..dirty wet towels, laundry, filthy stained mattresses, filthy floors and the icing on the cake was the cockroach running around on the mattress when we went to make the beds..go and read my reivew on YELP...stay away from this company..they don't check on the houses they rent out! Hi *******! Thank ... read more
BEWARE OF ELLIOTT BEACH RENTALS. In May, we booked for the entire month of October at Baywatch 3. We were in the area in August and stopped in to see that property. We were surprised that the public areas of the property were not well maintained. Upon seeing the unkempt quality, we called and cancelled our reservation. The property was re-rented 26 of the 31 days that we had reserved, so I expected to received my down-payment of $900 as a refund, less the $100 cancellation fee. As of today 11/22/24, I have not received a ref... read more
Business response:
Hi ******! Thank you for reaching out to us through the Better Business Bureau! After cancelling your reservation, the unit was vacant for 15 days of the month you had booked. Because of the cancellation fee, vacant days and re-rented price for other reservations, the refund comes out to $144.68, which has been mailed via check. Should you have any further questions, please don't hesitate to contact the office at ***************************.
We submitted a review on a luxury rental that we rented 7/20/24..pineapple palace. In ***********************************. This luxury rental had major issues..mold, cracked windows, inoperable hot tub, inoperable stovetop, leaking freezer/ice maker, etc. to name a few. Our review was never posted. Last re *** on property was March 2024. ****** purposely withholding negative reviews to get property rented. Elliott did not resolve to our standard during or after our stay.
Business response:
Thank you for your taking time to express your concerns and issues: Exceptionalism in service starts with compassion. Elliott Beach Rentals has long standing reputation of ****************** to our guest and owners. We truly care about your experience and appreciate those that feel the need to voice their complaints. It is not our business model to ignore or not show empathy to everyone that vacations through our family business. We Care! Please note the units we manage are individually owned, decorated to the property owner... read more
Just frustrated at this point because no one at Elliott seems to care. Ive filled out their We apologize that we did not meet your expectations. How can we improve? , emailed and called. And they have not responded or with the call were of no help because I didnt call them immediately to tell them my unit was filthy. Master toliet clogged with dirty *************** even though it had its little strip to let me know it was clean. We unclogged it ourselves. Who wants to wait to have someone come out and do the job we paid them... read more
Business response:
Thank you for your feedback and concerns with Spring Towers 604, you just checked out on 8/31 and you sent in a feedback report, someone has to be able to be given the chance to read over that and respond. You then went right to ****** without allowing anyone to reach out to you, It is a holiday weekend a lot of people are spending time with their families. You sent an email about your issues and stated you didn't want anyone coming out to assist you or rectify the problems. We apologize for your inconvenience but posting th... read more
Frequently asked questions about Elliott Beach Rentals
How is Elliott Beach Rentals rated?
Elliott Beach Rentals has a 3.8 star rating with 4,014 reviews.
When is Elliott Beach Rentals open?
Elliott Beach Rentals is open now. It will close at 5:30 p.m.