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Emagine Frankfort
- Movie Theater
- Frankfort, IL
About this business
Location details
19965 South La Grange Road, Frankfort, IL, 60423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 11:00 p.m. | |
| Tue | 10:00 a.m. to 11:00 p.m. | |
| Wed | 10:00 a.m. to 11:00 p.m. | |
| Thu | 10:00 a.m. to 11:00 p.m. | |
| Fri | 10:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 11:00 p.m. |
We tried this place twice before I decided to write this review. Physically, it's pretty nice. Except the restroom. Apparently, the automated flushers do not work on the toilets. If you know where the sensor is, you can press it to flush. Otherwise, 4 of the first 5 toilets I went to were completely full of crap. Ticket price is reasonable ($8.00), I think we may have gone early both times (around 5:00). So, I don't know if later shows may cost more. Food is pricey and not that good. You order at the counter, show them your... read more
The nachos are horrible. They don’t put nacho cheese on it like the picture. No meat just a bunch of lettuce and melted shredded cheese that they melt in a microwave . All the food is just sorry . Love the theater seating the staff is decent . Just disappointed in the quality of food for the 11$ they charge for it.
Business response:
Hi Richard, we are very sorry to hear you did not enjoy your nachos. We would love to talk more so we can learn what went wrong, and keep it from happening again. Please send us a message with your contact info and we will get right back to you. Thanks again.
But my bro bought tix for Justice League for both of us and someone else had out seats. They sold the same seats 2x.
This was my first time there. Beautiful atmosphere. Nice theatre but the staff, a bunch of weird people who were all acting like that was there first day. The pizza is delicious. I liked the food, the popcorn was great and the seating area in the lobby was beautiful...but the staff, not at all! A bunch of young people more concerned with their cell phones then their jobs. Great place but u might consider a more mature staff that wants to be there.
Business response:
Thank you for your feedback. If you would like to share some additional thoughts, please feel free to contact us at operations@emagine-entertainment.com
This place doesn't know HOW to answer the phone, I couldn't image how shitty the service would be if I actually got there ��� what a joke I called 10 times in the span of 3 hours
Business response:
Hi, Alicia. We're sorry to hear about your recent experience. Please know we will forward your comments to our operations staff so they may make adjustments. Thank you, and we hope to host you again in the future.
My friend told me about this place and it was as nice as he said it was. The staff was friendly and I'm looking forward to going back. I already told my friends we will be coming here for JUSTICE LEAGUE and Star Wars.
Beautiful space, great atmosphere and service, but no insulation between theaters?!!! We were watching Annabelle 2 and could hear dialogue from the theater next door to ours in really quiet and tense parts of our movie. I was disappointed in this...
Business response:
We're sorry to hear this, Pearls, and appreciate the feedback. Please message operations@emagine-entertainment.com with details so we can attempt to resolve.
Frequently asked questions about Emagine Frankfort
How is Emagine Frankfort rated?
Emagine Frankfort has a 4.7 star rating with 5,868 reviews.
When is Emagine Frankfort open?
Emagine Frankfort is closed now. It will open at 10:00 a.m.