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Emerald Lawns - Round Rock Lawn Care
- Lawn Services
- Round Rock, TX
About this business
Location details
3567 Rockin J Road, Round Rock, TX, 78665, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
If you decide to use Emerald Lawns, DO NOT pay in advance for multiple treatments! If you decide to cancel service you will not get refunded unless you call and email multiple times. They will say "that person isn't in right now but they will get back to you". It is obvious that they don't have enough technicians or can't keep enough technicians. It is always two weeks before they can get to you. If you need a retreatment they are just going to wait till the next treatment and bill you for it. They are very quick when it com... read more
Horrible customer service. Had the same complaint with them four times in six months. Management would contact me and ensure problems would be solved. Never followed up. Problems never solved. Cancelled service.
Business response:
[Member Name Removed], We are so sorry to hear that you feel this way about our Customer Service. We strive for excellence in this area everyday. I would love to speak with you directly about your complaints to see if there is a solution we can find and work together again creating a beautiful lawn for you. Please contact me directly at (512) 990-2199 ext 1002 or email (Mary (the at sign) emeraldlawnsaustin.com) It wouldn't let me add my email for some reason. Looking forward to talking with you soon! Take care, Mary Hawthor... read more
The people were very nice. Showed up and did services. Major problem is they would say to water after services. We were having irrigation issues and they don’t have an irrigation license. I don’t see the point of having a yard service to mow, these guys to fertilize and another company to fix irrigation. Regardless even before the irrigation issues our yard looked worse than it ever had. When I mentioned it the guy said it was a fungus from the rain. Shouldn’t they have caught that if it was? My yard guy said it wasn’t it wa... read more
Business response:
Hello [Member Name Removed], We are very sorry that you didn't see the return on the work we provided your lawn. We tried very hard to get you the results you were expecting. But unfortunately we noticed that you did have an irrigation problem that was severely affecting your lawn. We do not have a license to be able to perform that type of work and therefore referred you to an irrigation company to take care of that for you. When the lawn was under stress from not getting adequate water it became diseased with Helminth. Eve... read more
My lawn had a lot of weeds and before signing up with Emerald Lawns, I asked them to come over and give me an estimate of how things looked, and if they would be able to help. They came and gave me a very promising plan. And I got onboard. They also told me that if I thought that an additional treatment was needed, then I could call them and it would be done free of charge. I let several treatments pass, but did not see much of a change. The weeds were still there, so called their office, and their standard response was that... read more
Business response:
Hi [Member Name Removed], We are so sorry that your were not satisfied with our weed control. I agree, Grassy weeds are very difficult to control and are aggravating! Since they require the temperature outside to be hot before the product is useful, there is a small window of time to get them under control. Spraying weeds is a science, and since we do not use a non selective herbicide we have to be at the liberty of nature. With that being said, that is why we are very clear that it is a process, not an event to get your law... read more
Hired the company to perform top cover and lawn aeration. My lawn didn't do well over the winter after having a fantastic lawn last year. They said we can do the aeration and top coat, and perform weed ban and fertilizer. The the technician showed up, he did a high nitrogen fertilizer and weed ban which did nothing. I told him I wanted the aeration and top coat first, the lawn is stressed. He argued with me, and I said OK. The treatment did nothing. He came back to treat the weeds after I complained, which killed parts of th... read more
Business response:
Hello [Member Name Removed]. I am very sorry you are so unhappy with our service. It sounds like we have definitely dropped the ball especially in the communication and expectations department. We are about 3-4 weeks out right now on topdressing. We could not give you a specific day because of weather and other potential delays that would make living up to that appointment very difficult. As far as the treatments are concerned fertilizing the lawn first would only enhance the topdressing's effectiveness. If your grass was da... read more
I received a communication from a representative who told me that there wasn't anything they could do to help my yard. I found that shocking, but also profoundly revealing. With that revelation I suggested they forgive my balance and cancel my services, considering they've determined my yard beyond help. They insulted me by offering a new contract where I'd get a forgiveness of my current balance, 50% off on aeration and only $2 off per application that was already determined to not be effective. I was offended by that respo... read more
The actual yard service is good but not great. The office is terrible. I don't know how they stay in business. They offer to let you pay on line over the internet. I tried five times and their system would not let mu do it. Each time I called I was given a different excuse. First their system was down. They said they would check and call me back. They didn't. When I called again, they said they had installed a new system and that I had to fill out a new application. When I tried, it wouldn't accept it because I was already h... read more
Business response:
Hello [Member Name Removed] We are so sorry you had this experience registering your account with our new customer account website. Occasionally we do walk our clients through this "new" process and our staff is happy to assist you registering your account if need be. Also, we are sorry that our communication and responsiveness wasn't satisfactory to you. I am showing that our Manager Chris B. has been calling, emailing and visiting your property for the last month regarding your lawn concerns. I am happy to assist you in an... read more
This is the third year using Emerald Lawns. In the beginning they did a great job. Last year our lawn began turning brown and was much thinner, and the technicians started treating it for a fungus due to the rains. It continued to look bad, but we were told the fungus was dead and it would take time to recover. Well, after two treatments this year, it continued to look bad, so we asked them to send someone out. A week ago, Aaron came out to look it over, the next morning he called and said we have a different fungus and they... read more
Business response:
Hello [Member Name Removed], I am so sorry you have had the lack of responsiveness and communication - we certainly want you informed and taken care of in a timely manner and to have the services done well. I am looking into what has happened and we will get right on this. Thank you for sharing and we will make this right. Have a great day! Yvette Judd Sales Manager, Emerald Lawns
I was referred to Emerald Lawn services by another company who I had hired from Angie's list to repair my irrigation system. The gentleman from the other comapny arrived on time, fixed and adjusted my sprinkler system, was knowledgeable and courteous so I decided to take his suggestion and requested an estimate from Emerald Lawn services. I was called the next day and an appointment was set up for the following day by Mr. Sonny Adams. I left work a bit early to get home by five pm. Needless to say, Mr. Adams did not show up ... read more
Business response:
Hello [Member Name Removed], I am so sorry that you had this experience with your lawn evaluation with us - that is certainly not the way we like to see things happen. One thing we value most is that each customer is treated how we would want to be treated by a lawn care provider. You time is most certainly very valuable and I would love the chance to make it right if you would be willing to do so. Again, I am truly sorry and I hope to hear from you so that we can have a chance to make things right. Thank you for taking the ... read more
Frequently asked questions about Emerald Lawns - Round Rock Lawn Care
How is Emerald Lawns - Round Rock Lawn Care rated?
Emerald Lawns - Round Rock Lawn Care has a 4.7 star rating with 3,832 reviews.
When is Emerald Lawns - Round Rock Lawn Care open?
Emerald Lawns - Round Rock Lawn Care is closed now. It will open tomorrow at 9:00 a.m.