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Emerald Lawns - Round Rock Lawn Care
- Lawn Services
- Round Rock, TX
About this business
Location details
3567 Rockin J Road, Round Rock, TX, 78665, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
Based on the good reviews, we contacted Emerald Lawns. They came out within a few days to give a quote. They assessed the yard, then left a quote on our front door. We called and finally were routed to the correct person and said we accept the prcing and wanted treatment right away. It was Tuesday and confirmed that treatment would be done Friday. Nobody showed up Friday and nobody showed up for another 7 days. After 7 days a guy showed up from Emerald, got out of his truck looked at our yard for 2 mins then got back in his ... read more
Business response:
HI [Member Name Removed], We are so sorry that this happened, we were really trying to get this all worked out! We were all set to service the lawn but our technician couldn't get to the property due to the neighborhood gate. We then sent our Manager out check on the gate and permit for our truck to get through. So it took a little extra time to get all that worked out and then you cancelled the service before we could get a chance to service the lawn. We would love the opportunity to show you what we can do for the lawn now... read more
Super disappointed in this company. I have used their service for an entire year, and although my lawn seemed healthy, it was never really that green of a lawn. I called to list my concern, and someone came out to look. I was told that the reason my lawn wasn't green wasn't because of them, but because of my lawn mowing service cutting it a 1/2 inch taller than it should be. I am sorry, but isn't that the whole reason Im paying for your service? It should be green regardless (I did water my lawn, so they can't blame that par... read more
Business response:
Hi [Member Name Removed], I'm shocked and embarrassed that I'm just now seeing this review or hearing about your dissatisfaction with Emerald Lawns. I'm very sorry that this has happened and I want you to know this is not how I want our customers to be treated. My husband and I started Emerald Lawns so that we could treat each lawn and each customer the way we want to be treated and this is not how I would like to be treated at all. I believe in my company, I believe we can give you a great looking lawn. I would very much li... read more
Poorly. Bad Customer Service. Could not resolve a simple issue of a locked back yard fence, by either calling or notifying the customer of the issue. Customer was totally unaware of the issue and instead of apologizing for the mix up they dropped my account. I did not have this issue with the previous Tech, he would just knocked at the front door. I guess they do not value their customers after all!
Business response:
Hi [Member Name Removed], I am so sorry that you had a bad experience with our service last year. We value your opinion and feedback. I would love the opportunity to win back your business this year. We do have a program in place for customers with locked gates, we even offer free combo locks! Looking at my notes, we dropped the ball on following up with you and resolving your issues. For that I am so sorry! Can I contact you to discuss your account and get you back on the service? I would like to make it up to you. Thanks f... read more
When I moved into our new home over two years ago, the yard had not been properly maintained (understatement).There were what seemed like two dozen different types of weeds, bald patches and packed/concrete dirt.I don’t recall having any grass at all.I thought it would surely take 3-5 years before I would have a healthy lawn and definitely thought I would need to plant new grass. Luke, the owner, is big on education (if you’re like me and have tons of questions).He told me that my existing lawn would turn around within a yea... read more
On appointment day, there was much initial confusion on whether they were able to flag sprinkler heads prior to aeration. It is their policy, I've learned, that the customer is to flag on sprinkler heads and covers. I think that a comprehensive lawncare company should have that capability. [They have a glossy four page brochure.] They did not. But then they said they would go get some flags and do it. That did little for my confidence level. So, we cancelled the service. Big sales pitch up front. Called consistently for ... read more
After a few months of Emerald Lawns servicing my lawn, I did not notice any improvement in my grass, so I called them to get more information on what was being performed. They told me they would send a technician over to check it out. The next day I received a note on my door stating that weed killer was sprayed on my grass and that "it [my grass] will look worse before it gets better." This was done without my consent as I did not authorize use of the weed killer. A few days later I had considerably large areas of my grass ... read more
Business response:
Hello [removed member name]. I am sorry for the trouble you are having with your lawn. When we started working on your lawn it consisted of a grassy weed called Bluestem. This is a thick and very difficult to control weed but given time we can get rid of it. You have enough Native Bermuda in your lawn that would fill in the areas occupied by the Bluestem but it would take some time as the Bluestem is very thick. We also communicated how important consistent and deep watering was in order to facilitate the filling in of Bermu... read more
Business response:
Good morning [Member Info Removed]. I appreciate you spending the time with me this morning to go over your frustrations with the scheduling of both your pending sod work and your regular service applications. I believe we have them handled and if you should ever run into a concern again you can call me personally. Thank you very much for your business! Luke Hawthorne- Owner
They were supposed to work on my lawn for 5 treatments in a year, the person who comes over to put fertilizer, tried to skip treating my backyard , i noticed and complained to Emerald Lawns, they said he is their best employee he won't do that, my mother who Is 60 year old , she noticed other time same guy was slipping away in his truck without treating the back yard, she had to run outside and asked him to treat the back yard, by the time my mother went inside the house and into back yard, this guy came sprayed and left in ... read more
Business response:
(Removed member name), I am very sorry you feel like we did not do the backyard. We use mostly granular applications so it would have been very easy for us to show you the proof of application not to mention any weeds that were present would have been wilted from the spot treat of the weeds. We guarantee all of our work so we offered to retreat the backyard and do your next application at no charge even with proof application was done. I would be happy to credit this application in question but you still have not paid for th... read more
Frequently asked questions about Emerald Lawns - Round Rock Lawn Care
How is Emerald Lawns - Round Rock Lawn Care rated?
Emerald Lawns - Round Rock Lawn Care has a 4.7 star rating with 3,832 reviews.
When is Emerald Lawns - Round Rock Lawn Care open?
Emerald Lawns - Round Rock Lawn Care is closed now. It will open tomorrow at 9:00 a.m.