Encompass Health Rehabilitation Hospital of Round Rock

Sara R. 

on Yelp

12 years ago

Let me start with a positive: the therapists are wonderful! They seem to really care about each patient and the patients' success is what keeps them going. As for the management that's a whole other story. If you are not a case that can be in and out in a week or if you require any specialized care this is NOT THE PLACE FOR YOU OR YOUR LOVED ONE! The nurses and CAs try to do the best job they can given the fact they are understaffed all the time. Lisa's comment about getting baths still happens- each shift tries to push bath... read more

Sara R. 

on Yelp

12 years ago

Let me start with a positive: the therapists are wonderful! They seem to really care about each patient and the patients' success is what keeps them going. As for the management that's a whole other story. If you are not a case that can be in and out in a week or if you require any specialized care this is NOT THE PLACE FOR YOU OR YOUR LOVED ONE! The nurses and CAs try to do the best job they can given the fact they are understaffed all the time. Lisa's comment about getting baths still happens- each shift tries to push bath... read more

Ruth B. 

on Yelp

12 years ago

My mother is 92 years old, she fell and broke her hip had it fixed the next day then suffered a stroke 4 days later. 3 days after that she went from the hospital to Reliant. At the hospital she was sitting up in a chair, using a walker to transfer herself from bed to chair, and eating a regular diet before she left. I took her out of Reliant 1 week later before they killed her. She went backward in diet to soft (couldn't even eat mechanical chopped) and the food was horrible. They put her on iron pills and had to crush ... read more

Ruth B. 

on Yelp

12 years ago

My mother is 92 years old, she fell and broke her hip had it fixed the next day then suffered a stroke 4 days later. 3 days after that she went from the hospital to Reliant. At the hospital she was sitting up in a chair, using a walker to transfer herself from bed to chair, and eating a regular diet before she left. I took her out of Reliant 1 week later before they killed her. She went backward in diet to soft (couldn't even eat mechanical chopped) and the food was horrible. They put her on iron pills and had to crush ... read more

Kathleen O. 

on Yelp

13 years ago

This place has waffling schedules, incompetent business staff and worse very stressed out medical staff. DO NOT TAKE YOUR FAMILY HERE!!! Beds were rarely made and then with holey worn out sheets. We had to bring our own towels to ensure having a clean one!!! Wash rags were practically non-existent! My husband had both knees replaced and couldn't depend on staff to bring pain meds with out constant reminders that they were necessary before rehab therapies! HORRIBLE PLACE - if you love your family, do not come here! 

Kathleen O. 

on Yelp

13 years ago

This place has waffling schedules, incompetent business staff and worse very stressed out medical staff. DO NOT TAKE YOUR FAMILY HERE!!! Beds were rarely made and then with holey worn out sheets. We had to bring our own towels to ensure having a clean one!!! Wash rags were practically non-existent! My husband had both knees replaced and couldn't depend on staff to bring pain meds with out constant reminders that they were necessary before rehab therapies! HORRIBLE PLACE - if you love your family, do not come here! 

Gracie G. 

on Yelp

14 years ago

My father recently completed a course of rehab at this hospital. The therapists were competent and caring, and the administrators were very helpful. However, the hands-on people---nursing staff, techs, etc. left much to be desired. The night staff particularly had no bedside manners whatsoever and were rough with my elderly father. Many of the staff spoke broken English at best. The food was good but the service was terrible--no assistance with opening packages, etc. During the time Dad was not in rehab, which was most... read more

Gracie G. 

on Yelp

14 years ago

My father recently completed a course of rehab at this hospital. The therapists were competent and caring, and the administrators were very helpful. However, the hands-on people---nursing staff, techs, etc. left much to be desired. The night staff particularly had no bedside manners whatsoever and were rough with my elderly father. Many of the staff spoke broken English at best. The food was good but the service was terrible--no assistance with opening packages, etc. During the time Dad was not in rehab, which was most... read more

T W. 

on Yelp

14 years ago

I would not recommend this place to anyone! A relative went there after a major surgery and she was sat in the waiting room for 2 1/2 hours in a wheelchair before putting her in her room. This whole time she was denied her scheduled medicines and was not offered dinner. While being there for a week they only completed 4 hours of actual rehabilitation, the rest of the time was spent being ignored by the staff. Do not bring your loved ones here!