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Encompass Health Rehabilitation Hospital of Round Rock
About this business
My daughter has been at the facility. She has gotten great care from doctors, nursing staff and rehab personnel. What she isn't getting is help from her last 2 case workers. They have permission to share information with me as I am in California, but they have been vague and have avoided giving me information on services my daughter will need. My daughter is low income so they have pretty much discounted her needs. I have asked if they have gotten her in touch with or helped her fill out forms for some type of welfare an... read more
Horrible food. They wake u at 3 am for blood draw. Case manager doesn't return phone calls. Depressed when I was there. Therapy not well coordinated. The physical therapists there were good. Most employees very nice. Took techs and nurses long time to respond to call buttons. Beds are uncomfortable.
Horrible food. They wake u at 3 am for blood draw. Case manager doesn't return phone calls. Depressed when I was there. Therapy not well coordinated. The physical therapists there were good. Most employees very nice. Took techs and nurses long time to respond to call buttons. Beds are uncomfortable.
My mother was at this facility after a recent fall. They lost her very expensive hearing aids. At first they offered to replace them but after providing them with receipts and all requested documentation, they are now avoiding our calls. The doctor also gave us the wrong information about my mother's situation. We were told he mixed up her situation with another patient. Scary!
My mother was at this facility after a recent fall. They lost her very expensive hearing aids. At first they offered to replace them but after providing them with receipts and all requested documentation, they are now avoiding our calls. The doctor also gave us the wrong information about my mother's situation. We were told he mixed up her situation with another patient. Scary!
They omit the family from the healing process.. My wife is an epileptic and she was under their care for a hip fracture. My wife has a seizure and they neglected to contact me about the event. Turns out they were giving her the wrong dosages of her seizure medication.. NOT GOOD .. I was never contacted by them about what I needed to do to give my wife support when she came home. Seems they are highly driven to fulfill a set of statistical goals to maintain their profitability.. They seem to cut corners on everything inc... read more
They omit the family from the healing process.. My wife is an epileptic and she was under their care for a hip fracture. My wife has a seizure and they neglected to contact me about the event. Turns out they were giving her the wrong dosages of her seizure medication.. NOT GOOD .. I was never contacted by them about what I needed to do to give my wife support when she came home. Seems they are highly driven to fulfill a set of statistical goals to maintain their profitability.. They seem to cut corners on everything inc... read more
This place is a JOKE....blind leading the blind!!!!! U HAVE TO SAY ON TOP OF EVERYONE!!!!! From the Dr, House supervisors, nurses, techs. The only one so far is Pamela. This place takes your Medicare point blank period. No 3 hour therapy when u c them wheeling them back & forth from "GROUP THERAPY"!!!! THEY DONT CALL THE FAMILY TO C WHAT MEDS YOUR LOVE ONE IS ON, or what they putting her on......I don't understand how weekends are included when they don't do therapy on the weekend.
This place is a JOKE....blind leading the blind!!!!! U HAVE TO SAY ON TOP OF EVERYONE!!!!! From the Dr, House supervisors, nurses, techs. The only one so far is Pamela. This place takes your Medicare point blank period. No 3 hour therapy when u c them wheeling them back & forth from "GROUP THERAPY"!!!! THEY DONT CALL THE FAMILY TO C WHAT MEDS YOUR LOVE ONE IS ON, or what they putting her on......I don't understand how weekends are included when they don't do therapy on the weekend.
Frequently asked questions about Encompass Health Rehabilitation Hospital of Round Rock
How is Encompass Health Rehabilitation Hospital of Round Rock rated?
Encompass Health Rehabilitation Hospital of Round Rock has a 4 star rating with 407 reviews.
When is Encompass Health Rehabilitation Hospital of Round Rock open?
Encompass Health Rehabilitation Hospital of Round Rock is open now. It is open 24/7.