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My mother in law was here, and at first she was here for a supposed fibular frature, but after therapy she was doing better at trying to slide board and get around to potty seat. She had restrictions on her weight bearing and they were attempting to get the doctor who sent her there to remove the restrictions so they wanted to do new x-rays. Upon doing new x-rays they determined that both the tibia and fibula were completely broke, thus prompting surgery to place a rod in the Tibia. After she returned to the facility after ... read more
Business response:
Hi Greg, we apologize for the delay in our response and have forwarded this information to the appropriate contacts. If you’d like to share additional details, please email us directly at feedback@encompasshealth.com.
My mother in law was here, and at first she was here for a supposed fibular frature, but after therapy she was doing better at trying to slide board and get around to potty seat. She had restrictions on her weight bearing and they were attempting to get the doctor who sent her there to remove the restrictions so they wanted to do new x-rays. Upon doing new x-rays they determined that both the tibia and fibula were completely broke, thus prompting surgery to place a rod in the Tibia. After she returned to the facility after ... read more
Business response:
Hi Greg, we apologize for the delay in our response and have forwarded this information to the appropriate contacts. If you’d like to share additional details, please email us directly at feedback@encompasshealth.com.
My mom was at Encompass for two weeks. Our biggest problem was that they didn't follow through with what they told us. For example that they would help with video calls.. This never was offered. They barely had time to help her with phone calls. We couldn't get updates from the nurses about how she was doing. You call the nurses station and the phone just rings. She seemed to regressed while she was there. They let her decide if she would participate or not so she didn't. The last day she was there she had slid down in her w... read more
Business response:
Hi Karen, thanks for sharing your concerns with us. We have forwarded this information to the appropriate contacts. If you'd like to share additional details, please email us directly at feedback@encompasshealth.com.
My mom was at Encompass for two weeks. Our biggest problem was that they didn't follow through with what they told us. For example that they would help with video calls.. This never was offered. They barely had time to help her with phone calls. We couldn't get updates from the nurses about how she was doing. You call the nurses station and the phone just rings. She seemed to regressed while she was there. They let her decide if she would participate or not so she didn't. The last day she was there she had slid down in her w... read more
Business response:
Hi Karen, thanks for sharing your concerns with us. We have forwarded this information to the appropriate contacts. If you'd like to share additional details, please email us directly at feedback@encompasshealth.com.
John Southern I'M GONNA TELL Y'ALL A STORY OR TWO. I did meet a couple of competent and nice nurses during my stay. The rehab was a joke, I needed a little help with balance and walking. I spent most of my time in my room unless they took me by wheelchair to group meetings??????? The first one appeared to be an AA meeting which I told a couple of jokes to I believe was a few elder over medicated guys and about 30 minutes after that a guy in a suit came to my room and chatted for a minute and left his card...he was a psychiat... read more
Business response:
Hi John, we’re sorry to hear about your experience. We have forwarded this information to the appropriate contacts. If you’d like to share additional details, please email us directly at feedback@encompasshealth.com.
John Southern I'M GONNA TELL Y'ALL A STORY OR TWO. I did meet a couple of competent and nice nurses during my stay. The rehab was a joke, I needed a little help with balance and walking. I spent most of my time in my room unless they took me by wheelchair to group meetings??????? The first one appeared to be an AA meeting which I told a couple of jokes to I believe was a few elder over medicated guys and about 30 minutes after that a guy in a suit came to my room and chatted for a minute and left his card...he was a psychiat... read more
Business response:
Hi John, we’re sorry to hear about your experience. We have forwarded this information to the appropriate contacts. If you’d like to share additional details, please email us directly at feedback@encompasshealth.com.
My sister was transferred to encompass for rehab after a severe allergic reaction to that almost killed her. She was paralyzed on her right side because of a stroke, seizure, and possibly a concussion when the medical staff at Baylor Scott and White had delayed care while trying to verify her insurance even though she was going in & out of consciousness and couldn't breathe. They also kept asking her what drugs she took over and over again after They were already told someone had given her peach tea. They also dropped her on... read more
My sister was transferred to encompass for rehab after a severe allergic reaction to that almost killed her. She was paralyzed on her right side because of a stroke, seizure, and possibly a concussion when the medical staff at Baylor Scott and White had delayed care while trying to verify her insurance even though she was going in & out of consciousness and couldn't breathe. They also kept asking her what drugs she took over and over again after They were already told someone had given her peach tea. They also dropped her on... read more
My daughter has been at the facility. She has gotten great care from doctors, nursing staff and rehab personnel. What she isn't getting is help from her last 2 case workers. They have permission to share information with me as I am in California, but they have been vague and have avoided giving me information on services my daughter will need. My daughter is low income so they have pretty much discounted her needs. I have asked if they have gotten her in touch with or helped her fill out forms for some type of welfare an... read more
Encompass Health Rehabilitation Hospital of Round Rock has a 4 star rating with 407 reviews.
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