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EnergyAid
- Solar Installation
- Fremont, CA
About this business
EnergyAid is a leading provider of high-quality service, maintenance, tune-ups and system evaluations for residential and commercial customers. Management of EnergyAid has collectively over 100 years of experience in the solar power industry and are passionate about making sure system owners realize their expectations when it comes to system performance, utility bill reductions and a positive effect on greenhouse gasses.
Location details
3300 Seldon Ct, # 11, Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Erik was very technical and answered all my questions. He was great.
Business response:
Thanks for letting us know, Thomas! It's great to hear that Erik was so helpful and knowledgeable. We'll pass on your kind words to him. Let us know if there's anything else we can do for you!
He did a good job, but he only do what he can do all these solar companies put in different boxes in every residential home, which is not good ???
Business response:
Hi, John. Thank you for your kind words about our service. We appreciate your feedback on industry practices and will definitely consider your thoughts as we strive to improve.
Took 3 visits to complete job. Had an appointment 1 week ago, but Nicholas had flat tire. He, the technician, scheduled me for the following day. Unfortunately, office did not do what they were suppose to do. They then rescheduled Nicholas for today, one week later. he Showed up for my home, Mill Valley, appointment. I hope for more hands-on training, but I got what I got. Thank you.
Business response:
Hi Paul, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced due to the multiple visits and the miscommunication within our team. Your patience and understanding amidst these challenges are greatly appreciated. We take your feedback seriously and are already taking steps to ensure better coordination and communication within our team to prevent such issues. Additionally, we recognize the importance of hands-on training and will address this to ensure our te... read more
I look forward to the follow up
Business response:
Hi, Wilbert. We sincerely thank you for the 5-star rating! Our team is working on your case, and one of our team members will contact you shortly. Your support and feedback mean a great deal to us.
very polite and informative, Erik Orduna at EnergyAid was great.
Business response:
Hi, Daniel. Thank you very much for your kind words and for sharing your experience with us. It's wonderful to hear that you had a positive interaction with Erik Orduna. We always strive to provide the best service possible, and it's heartening to know that Erik was able to uphold our standards and make your experience a memorable one. If you have any more feedback or anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Other than having to wait a long time because of illness to first repair man , everything went great. explained the problem very well! Thanks Sab
Business response:
Hi, Sab. Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in getting your repair scheduled due to our team member's unexpected illness. We understand how frustrating waits can be and appreciate your patience and understanding. It's great to hear that once service was provided, everything went smoothly and that the problem was explained clearly to your satisfaction. Thank you for your feedback, and please don't hesitate to reach out if you need further assistance.
Nicholas is On time, out of my expectation, I thought it will dirty my driveway, but it’s not. He shows me photos of finding, explain, got the job done. He also going to send finding to the company. Great job
Business response:
Hi, Tracy. Thank you so much for your kind words! We're delighted Nicholas exceeded your expectations with his punctuality, cleanliness, and thorough explanations. It's great that you appreciated his attention to detail and commitment to keeping you informed every step of the way. We'll pass along your compliments to Nicholas and the rest of the team. Thanks again for choosing our services, and we look forward to serving you in the future!
Gilbert did a great job. He was very professional and informative.
Business response:
Hi, Christopher. Thank you so much for leaving us a stellar review!
Great communication with texts and emails, prompt visit by tech after phone call, very professional and received all information after troubleshooting
Business response:
Thank you so much for your kind words, Gregory! We're thrilled that you had a positive experience with our communication methods, technician's promptness, and overall professionalism. Providing thorough information after troubleshooting is a vital part of our service, and we're glad it made a difference for you. We look forward to assisting you again in the future!
Frequently asked questions about EnergyAid
How is EnergyAid rated?
EnergyAid has a 4.9 star rating with 752 reviews.
When is EnergyAid open?
EnergyAid is closed now. It will open at 8:00 a.m.