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EnergyAid
- Solar Installation
- Santa Ana, CA
About this business
Location details
1715 E Wilshire Ave, STE 715, Santa Ana, CA, 92705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Erwin was great. Did a through inspection of the solar panels and also the inverter and took his time explaining to us too. Answered all our questions. Now waiting for the call back to schedule 2 guys to fix the system.
Business response:
Hi, Azmina. Thank you so much for taking the time to share your experience with Erwin's service! We're thrilled to hear that you were satisfied with the thoroughness of his inspection and the clarity of the information he provided. Ensuring our clients feel confident and well-informed is a top priority for us. We're eager to take the following steps and will be in touch very soon to schedule the repair work on your system. If you have any more questions, please don't hesitate to ask.
Knowledgeable tech.
Business response:
Thank you for the positive feedback, John! We take pride in ensuring that all our technicians are highly skilled and continuously trained to stay abreast of the latest developments in the field. Our team's expertise is a top priority in providing the best service possible.
Erwin was very helpful , taking care when going on our roof to not break roof tiles, and was knowledgeable in what needed to be repaired. your office was great with communication even though we had to deal with SunPower who has been a nightmare to deal with once things were in your hands we actually got the issues resolved. thank you again
Business response:
Hi, Robert. It's our pleasure to receive such positive feedback, and we're thrilled to know that our team, especially Erwin, met your expectations with the high level of care and expertise we strive to provide. We're glad to have been able to assist effectively, especially in coordinating with SunPower, and we appreciate your patience and trust throughout the process. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing us and for taking the time to share your ... read more
Excellent work by getting to the issue and solving it.
Business response:
Hi, Aaron. Thank you so much for your kind words and for leaving us this excellent review! We're thrilled you were satisfied with how Keyvin Jacques handled and resolved the issue. Our team always strives to deliver the best service possible, and it's gratifying to know that our efforts have made a positive impact. If there's anything more we can do for you in the future, please don't hesitate to reach out. Thanks again for your support!
On time. Pleasant, knowledgeable efficient guys.
Business response:
Hi, Jim. Thank you so much for your kind words! We're thrilled you had a positive experience with Pascal Becher and Francisco Lemus. We take great pride in their dedication to being on time and providing pleasant, knowledgeable, and efficient service. We are looking forward to serving you again in the future!
Your Technician Renan Viado is very knowledgeable and thorough with my solar system diagnostics and he has spent most of his time communicated with the Inverter manufacturer for troubleshooting enable to pinpoint the real root cause of the problem. I am very happy with his performance and services and I would prefer to have Renan Viado return to replace the components once you receive the RMA from the original manufacturer. Thanks so much to Renan Viado and thanks to EnergyAid too.
Business response:
Hi, Chi. Thank you for taking the time to share your experience with us. We are delighted that you positively interacted with our technician, Renan Viado. Knowing that our team members uphold our service standards by being knowledgeable, thorough, and proactive, especially regarding complex diagnostics and communication with manufacturers, is always encouraging. Renan is a valuable team member, and we're glad to see his hard work and dedication reflected in your satisfaction. We'll pass on your kind words to him and ensur... read more
Tech was on time, called ahead and answered all the questions I had for him
Business response:
Hi David, thank you so much for sharing your thoughts with us! We truly appreciate your feedback and the time you took to let us know how we're doing. Rest assured, punctuality and clear communication are at the top of our priority list, and we are committed to constantly improving to ensure our customer's satisfaction. Thank you for choosing us as your service provider!
not the most professional and didn't leave me with confidence on you handling the job with competence.
Business response:
Thank you for sharing your feedback with us, John. We are committed to improving our services and would appreciate the opportunity to prove our competence and professionalism to you. If you decide to use our services again, we will do our best to meet and exceed your expectations and earn that 5-star rating from you. Your feedback is important to us as it helps us grow and improve. We value your business and look forward to serving you better. Thank you again.
The response from your team was great. Also they were very helpful and fix the issue quickly. Thank you for stand behind your service.
Business response:
Hi, Alee. Your feedback is highly appreciated. Thank you for the review!
Frequently asked questions about EnergyAid
How is EnergyAid rated?
EnergyAid has a 4.6 star rating with 1,731 reviews.
When is EnergyAid open?
EnergyAid is closed now. It will open at 8:00 a.m.