Enterprise Rent-A-Car

Reese W. 

on Yellow Pages

9 years ago

The service at this location is great, much faster and more efficient than many other Enterprise locations. Staff is very friendly. However, the car I had was AWFUL. We got a mini-van from this same location 2 years ago, and it was very nice and had DVD players in back for my kids. However, this time, the van we got was several years old, wasn't clean inside OR out, reeked of cigarette smoke, and had almost 40,000 miles on it. No DVD player, no USB outlets, no bluetooth, no satelitte radio. It was like I got a car out of a j... read more

Lisa R. 

on Yellow Pages

9 years ago

Worse car rental experience ever. Every two weeks for 2 hours in the early morning, the entire computer system shuts down for Enterprise and its sister companies (Alamo etc), and the employees do everything manually. I arrived in Orlando at 2AM and unfortunately it was in this time span where the computers have a scheduled shut down. The wait to rent the car was very long, approximately 45 minutes. The employee did the paperwork incorrectly. When I went to drop off the car in Miami, Iwas at the customer service desk for 1.5 ... read more

Nicole C. 

on Yellow Pages

9 years ago

Picking up my car was no problem, but when I returned it, it was a battle. I drop the car off at 8pm and no one is there to take it from me. No one around knew where I had to go to get a receipt for the vehicle and they told me to go to multiple booths to do it. Dropping off your car should take no more than 10 minutes, but it took 30 minutes to just find a person who knew what they were doing. Overall, very frustrated by the process when it was peak time. 

Peg O. 

on Yellow Pages

9 years ago

I can only concur with the understaffing/wait time at MCO. What line to stand at was unclear. My expected upgrade was unavailable as there was only one car left. Do any of the companies clean windshields anymore? 

Amy A. 

on Yellow Pages

9 years ago

I've definitely had better experiences with Enterprise. It was late when we got in to Orlando and it seemed there was not enough staff to handle the number of people renting cars. If it was a situation where people had not reserved a car in advance, it's more understandable than if reservations are on the books and the operation chooses to not staff it appropriately. 

Randy R. 

on Yellow Pages

9 years ago

Overall, not a great experience. The Kisok could not handle my transaction, or those of the next 3 people who tried. I wasted my first 15 minutes with that and lost my place in the long line for the counter.Grossly understaffed. This was a spring break week and there was only one agent at the counter. She had to work two lines and answer the phones. When my turn finally came, she said that the kiosk couldn't handle my transaction because in FL you don't have to put a spouse onto the rental. The kiosk shouldn't have been prog... read more

Lois M. 

on Yellow Pages

9 years ago

Counter was swamped, only one person on duty, many people tried kiosk w/out success. Customer in front of me tried & I told him I'd hold his place in line, but he was successful as was I. That at least was good, but I had already been in line for 20 min. It took another 25 minutes for me to get my car. Not quick by any means. Clearly not enough staff to handly the amt of customers for the busy Easter holiday! I have had much better service in the past. Car still had papers from last customer plus it had not been vaccuumed. R... read more

Laura Q. 

on Yellow Pages

9 years ago

My company has an affinity relationship with Enterprise so I use them weekly for day trips and monthly for week long trips all over the country. The Orlando location was understaffed for the traffic the weekend prior to Easter. We waited in one line inside for 35 minutes and then went outside and stood for another 45 minutes before we were assisted. The premium car we had reserved was no longer available......apparently they did not manage their inventory well. The rep placed us ina Hyundai Santa Fe (as an upgrade according ... read more

Dave W. 

on Yellow Pages

9 years ago

First time I had rented with them in years. By passed the desk, was met by two people. They didn't have my reservation, once I gave them my reservation number, I was escorted to the vehicle. The reason for the escort, they tried the hard sell on the insurance. Once I had the vehicle I had to show my license once again to the checkout lady, who also did not have my reservation. After a long day of traveling I found the redundancy in their system to be annoying.