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Enterprise Rent-A-Car
- Transportation Services
- Orlando, FL
About this business
Location details
1 Jeff Fuqua Boulevard, Orlando, FL, 32827, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 12:00 p.m. | |
| Tue | 6:00 a.m. to 12:00 p.m. | |
| Wed | 6:00 a.m. to 12:00 p.m. | |
| Thu | 6:00 a.m. to 12:00 p.m. | |
| Fri | 6:00 a.m. to 12:00 p.m. | |
| Sat | 6:00 a.m. to 12:00 p.m. | |
| Sun | 6:00 a.m. to 12:00 p.m. |
The logistics and service were smooth, quick, and no problem- car was ready for us at pick-up, clean interior, and the gas tank was full. However, price is too high for the vehicle they assign you, and they want anywhere from $40-$75+ a day to upgrade to a larger vehicle, which your smaller vehicle is parked next to. Example we paid $530 for 9 days for an SUV, and were assigned a Dodge Journey, that's right a littleDodge Journey. Mor eof a crossover than an SUV. They wanted $40 a day to upgrade us to a Traverse or something ... read more
I am a travel agent. I booked my car for the Orlando Airport location. My rate was to be $166 total. When I returned home, my card was charged $445. I called billing with corporate and they said they couldn't help me to call Orlando. I called after an hour and multiple tries and was told my card would be refunded. Three weeks late and no refund! And of course I can't reach Orlando.
Now that Enterprise is partnered with Plenti points they are my go to rental co!Flawless from pick up to drop off. Got the Cherokee I wanted too instead of the sedan I ordered.
After a few hours of driving following the pick-up of my rental car at MCO, my companion and I stopped to pick up some items in Crystal River, FL. Upon returning to our car (which only had 9K miles on it), we couldn't get the key fob to work (laptop and all other possessions trapped in trunk car on a nearly 100 degree day). When I tried calling the Enterprise office in MCO, I couldn't get an answer or talk to a real person. I finally reached the nearby Enterprise office in Crystal River, FL and was treated poorly and as if t... read more
I rented a car for what was to be a one way trip from Orlando to Port Canaveral. We picked up the car and went to an Airport Hotel. The next morning the car wouldn't start. We sat on hold for 35 minutes for road side assistance. They told us they would could not be there any sooner then 45 minutes. We tried to get help from the airport rental facility, but all they would do is dump you back into roadside assistance. We had a memorial service that we had to get to so we had to leave and pay $150 for a cab fee. This is too poo... read more
The car I rented had a recent oil change-after a couple of days the oil light came on-when I checked the engine the filler cap had been left off and oil was everywhere. I could not get anyone on the help line or at MCO to answer after 10 minutes on hold-I bought two quarts of oil and replaced cap-returned to airport. Staff there replaced with another car and provided an upgrade and discount for my trouble. Everyone makes mistakes, but Enterprise handled the situation as well as they could-just glad I was not on the interstat... read more
My experience with this location is mixed, and not because of their doing. The car I was provided (using points) had been smoked in. This is unfortunate because the smell isn't there when you get the car from Enterprise due to the cleaning spray they use, but after sitting in the sun the smell was certainly there. Because I was in Orlando for a funeral, I didn't have time to go back and exchange the car, so I was transporting my child and family members in a terrible smelling car. On the other hand, I accidentally left my po... read more
Lilly, the clerk at the inside airport check out desk, was extremely rude.
Was disappointed that for the late scheduled arrival that our full size car was not available. The only vehicles that were available were pickup trucks and minivans. The reservation was made weeks in advance and we were not informed of an expected regular late pickup run on cars for a weekend. There could have been notification and planning changed to facilitate this apparent expected item from Enterprise. Were it not already paid for, we would have taken our business elsewhere. Customer service and vehicle performance/prepa... read more
Frequently asked questions about Enterprise Rent-A-Car
How is Enterprise Rent-A-Car rated?
Enterprise Rent-A-Car has a 2.8 star rating with 3,817 reviews.
When is Enterprise Rent-A-Car open?
Enterprise Rent-A-Car is open now. It will close at 12:00 p.m.