Enterprise Rent-A-Car

Patrick M. 

on Yellow Pages

10 years ago

They said that there was a self-service kiosk (and was not there) and that I would be helped in just one minute (and two staff chatted for just over six minutes before helping me). After returning the car they showed no interest in helping me locate something we left behind (as calls and e-mails left my with no responses after three days of efforts). 

Demi T. 

on Yellow Pages

10 years ago

Renting the vehicle was the easy part. I've been a customer with enterprise for over 8 years. The only issue is I ordered a infant car seat, the car seat was not in the vehicle and the one they offered was too little. 

Vincenzo T. 

on Yellow Pages

10 years ago

usually Happy with service but my last trip to florida I was overcharged with so many fees that my rental more than doubled in charge won't use them again 

Cheryl A. 

on Yellow Pages

10 years ago

Always use Enterprise and am usually very satisfied but the Orlando experience was not up to standard. I arrived early morning 6am and the lady was very disinterested. I said I had ordered a full size car but only needed a mid size and she said I could change it but still had to pay the higher price. She did not explain the toll road situation and the paper work was folded inside the pink copies of your receipts that you would not naturally look thru . When I asked about how to get to the hotel she said ask at the gate when ... read more

Sonya A. 

on Yellow Pages

10 years ago

I flew in after an unplanned 3.5 hour midnight flight. Exhausted and worried, I patiently and kindly waited for the rep to open. Once she was ready she asked if I read the sign and took it from behind the desk to have me read. She proceeded to say, "So you just didn't want to?" I did not see it, but regardless RUDE. I told the manager present when I picked up the actual car and they gave me an upgrade. I just still have a nasty taste thinking of that rude, unhappy woman. 

Julie C. 

on Yellow Pages

10 years ago

I've used Enterprise before and never have a problem. This time, after arriving at MCO, signing the paperwork and picking up my car, I proceeded to load the car and leave the garage. Once I got past the booth, a warning light went off that I had a low tire. I had to circle back around to drop off. Of course it was late at night and no one was there. Had to walk to find the booth, tell the attendant what was going on. He went back to the car with me, confirmed the warning light and told me he would give me another car. I init... read more

Greg R. 

on Yellow Pages

10 years ago

I have used Enterprise a few times. This time was not the greatest. The credit card reader was not working correctly, I was given the wrong car, and after calling to complain, was told someone would get back to me, Fri or Sat, but.... took until Monday afternoon. While everything was taken care of, took work on my part. So I don't harbor wonderful feelings towards Enterprise yet. 

Dee D. 

on Yellow Pages

10 years ago

My family and i only uses enterprise for our car rentals. The service that we were provided at MCO from Mr. Keith England was rude, discourteous, impolite, offensive, boorish, foul, uncouth and straight out disrespectful. Never in our wildest dream did we expect to be treated in this manner especially on our vacation. This was our first time in Orlando and Keith England definitely left a sour taste in our mouths. 

Markell M. 

on Yellow Pages

10 years ago

I've been renting from enterprise for years now, and this last vacation experience sealed the deal for my continued use of enterprise rentals. First, I rented a luxury car, and paid top dollar to have a luxury car, I was given a station wagon Volvo. On top of that, the car keep turning off when I came to a stop light or stop sign. I was told it was a new feature, but it's very annoying and clunky when it started up and drove again. Lastly, when I was at the airport getting my car, the guy that rented me the car was rude and ... read more