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Epos Now
- Software company
- Coolum Beach, QLD
About this business
We are one of the fastest growing, most exciting businesses in the UK, US and Australia. Launched in 2011, Epos Now was founded on a belief that all businesses and entrepreneurs should be able to leverage the power of both cloud computing and modern technology to power their businesses. We help to improve both the lives of our customers and their businesses.
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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Exceptional Service Very helpful, knowledgeable and polite staff who are there for you and give you 100% support and help
Business response:
Hi Maria Worth, Thank you for your wonderful feedback! We’re delighted to hear that our team provided you with exceptional service and 100% support. Your kind words motivate us to continue delivering the best experience for our customers. If there’s anything else we can assist you with, don’t hesitate to reach out. Best regards, EposNow
fantastic service excellent service all my concern are resolved and she's very patient
Business response:
Hi Rachelle Ramelo, Thank you for your fantastic feedback! We’re thrilled to hear that all your concerns were resolved and that you found the service to be excellent and patient. Your satisfaction is our priority, and it’s great to know we delivered. If you need further assistance, we’re always here to help! Best regards, EposNow
Good experience with Epos Udo Ekenna was very helpful and helped me resolve the issue. Overall I was satisfied with his service. Thank you Udo
Business response:
Hi Deepak R, Thank you for sharing your positive experience! We’re delighted to hear that Udo Ekenna was able to assist you effectively and resolve your issue. Providing helpful and efficient service is what we strive for, and it's wonderful to know Udo met your expectations. If there's anything else we can assist you with, don’t hesitate to let us know! Best regards, EposNow
What a customer support! Good Customer Support and good point of sales equipment. Wow !!
Business response:
Hi Salvador Shaffer, Thank you for the fantastic feedback! We're so glad to hear that you're happy with both our customer support and POS equipment. It’s always our goal to deliver a seamless experience for our customers. If you need any assistance or have further feedback, feel free to reach out. Best regards, EposNow
Outstanding I recently had an experience with Udochukwu Ekenna and I must say, I was thoroughly impressed. He was incredibly friendly and attentive, making sure all my questions were answered. He went above and beyond to ensure I was satisfied with my inquiry. I appreciate the quick response time and the genuine care they showed throughout the process. I highly recommend EposNow to anyone looking for excellent customer service!
Business response:
Hi Olivia, Thank you for your glowing feedback! We're delighted to hear that Udochukwu provided such exceptional service and went above and beyond to assist you. Ensuring our customers feel valued and supported is at the heart of what we do, and it’s wonderful to know we met your expectations. If you ever need further assistance, we're always here to help! Best regards, EposNow
EFTPOS integration Integration of card payment terminal was resolved on first contact
Business response:
Hi Alberto, Thank you for your review! We're thrilled to hear that your EFTPOS integration was resolved quickly on the first contact. Our team is always here to ensure a smooth experience for our customers. If you have any further questions or need assistance, please don’t hesitate to reach out! Best regards, EposNow
Amazed with their staff service On of (EPOS Now)'s staff called Vidya she is so amazing and helpful. I have recently moved with EPOS NOW and I am really new to this system. Vidya is the one who helped me to know the POS better oh man she was like a pro agent answers all my queries as asked and helped me to fix some of the technical problem on the POS I Highly recommend her. One of the best support person I've ever had in my entire life God bless you Vidya!
Business response:
Hi Kunj, Thank you for your wonderful feedback! We're thrilled to hear that Vidya provided you with such outstanding support as you transitioned to our system. It's fantastic to know that she was able to address all your queries and assist you with technical issues. We will ensure your kind words are passed on to her. Your recommendation means a lot to us! Best regards, EposNow
Sales and Set up stage All everyone from sales through to training have all been amazing. We are looking forward to using our new POS in the next few weeks when we re open
Business response:
Hi Jodie, Thank you for your kind words! We're delighted to hear that you had a positive experience with our sales and training teams. We're excited for you to start using your new POS system when you reopen! If you need any further assistance, please don’t hesitate to reach out. Best regards, EposNow
No Card reader prompt Whilst the issues were addressed today, it should not have been necessary to hold a session as we did. Your help desk should have been able to have fixed the issue, or at least passed it to someone the could have done so.
Business response:
Dear Jim, Thank you for your feedback, and we’re glad to hear that the issue was eventually resolved. However, we completely understand your frustration that it required additional effort to get to that point. Your experience highlights areas where we can improve, particularly in ensuring our help desk resolves issues more efficiently or escalates them to the right team promptly. We take your concerns seriously and will use them to enhance our support processes. Thank you for sharing your thoughts, and we appreciate your pat... read more
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 4.9 star rating with 414 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.