This profile has been claimed by the business owner or representative.
Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
Get directions
Don’t waste your time! Terrible service and product If I could give a negative score I would! Worst company to deal with- service was disgusting/ there call centre staff have no idea- literally hang up on you if your having any software issues- managed to get ourselves out of contract after 6months of service not working properly- to then have them continually charge us- good luck speaking to anyone with half a clue of what’s going on! Small business owners should avoid at all costs!!!
Eposnow is sooo crap Epos now use an Aussie address and a call centre from Brisbane. I regret not assessing the credibility of this POS system company. Once you’ve signed the incredibly low cost contract, you might as well have an abacus or calculator, which you will probably need after all the fines you will be paying. Need help with something? No worries…Andrew who speaks English as a second language quite poorly, will log in remotely and do precisely nothing tangible. I have called 7 times in the past fortnight to intergr... read more
Still being charged after cancelling Epos system would often be offline causing loss in sales. We have since stopped using them and dispute offering returns for down times, they continue to charge us for a system we cancelled months ago. Communication has been terrible.
Business response:
Hello Tyler, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you could please respond to our request for further information, we will ensure contact is made asap. We look forward to hearing from you. Many thanks, EposNow
Dishonest conduct, inconvenient and unacceptable. They debited my account for month for some "add-on" that I explicitly refused via email correspondence. When I raised the concern for a refund, it took them months and they still have not returned the funds. Do not trust these people with your business, an honest advice. Plain theft in my view. A regrettable decision for sure.
Business response:
Hello The Minimalist, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We have been able to locate an account matching the details you have provided, & will endeavour to conduct a full investigation into your claims and come back to you directly. We will be in touch asap. Thanks again for your share, Epos Now Socials Team.
Its my money We have been using this system for under 6 months and twice I have had to chase up our payouts, one took three weeks and we are currently waiting for a payout of over $35k and have been chasing for the last 12 days !!! If you're in Australia, payment team is in UK, get no reply from constant calls and emails. Are they thieves ....???
Business response:
Hello Beck, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you could please respond to our request for further information, we will ensure contact is made asap. We look forward to hearing from you. Many thanks, Epos Now Socials Team
Dont use epos now horrible customer service Worst customer service i have ever had or seen. Infact they dont have any. Tryn contact somebody good luck. I had a till in a pizza shop for 2 years. And in that time found there service at any time to be sub standard with any issues i had. I sold my shop 8 weeks ago despite talking to epos now in Australia and doing a changover back weeks ago they completely stuffed up something so simple. And kept charging me as well as charging fees to the new owner. I contacted the representati... read more
Business response:
Hello Ray, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you could please respond to our request for further information, we will ensure contact is made asap. We look forward to hearing from you. Many thanks, Epos Now Socials Team
Terrible Jordan from Epos Now was absolutely terrible. Hi call timing was totally off, called at 8am on a weekday? When he finally reached me and spoke he did not make an effort in understanding my business at all, I could tell he was simply mouthing off a selling speech he had in front of him, of products which were no where close to applicable to what I am looking for. No product / industry knowledge at all. Def in the wrong job. An absolute waste of my time! Put me right off this company, please dont ever call me again!
Business response:
Hello Cheryl C,, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the Trustpilot details you have provided. If you could please respond to our request for further information, we will ensure contact is made asap. We look forward to hearing from you. Many thanks, Epos Now Socials Team
System Keeps Bugging Out, No Support, Hard to Set up and Use SO angry with the product and service I have received…. If you want a reliable, easy to set up and easy to use system and great support, DEFINITELY GO ELSEWHERE!!!! To start with the printers arrived with enough paper to last 3 orders, leaving you frantically running around for paper after you were told “you’ll have everything you need to get started!”. The system keeps bugging out and I’m unable to log in, and there’s no human support in the hours we are operating... read more
Beware of Epos Now Please beaware of these robber company, I get the contract for 32 pound a month. but when I received invoice it was 100 pound a month. thery are absolutly lier people. dont trust them please.
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.5 star rating with 812 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.