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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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Perfect for my small business! When we were looking for a new Epos system, we talked to a number of companies. Ultimately, we went with EposNow as they seemed to fit our needs the most. And they certainly did. From the implementation help to the vast range of analytics available, this stsyem has revolutionised the way we do business - stock management, sales figures, month-to-month comparisons...we have everything we needed.
Business response:
Hi A Reader's Heaven, Thank you for taking the time to leave your review. We’re so pleased to have you on board with Epos Now! If there was anyone in particular you feel worthy of mentioning or should you recall the name of the agents with whom you had dealings then please do let me know so I can share the good word. I'd love to hear from you, you can reach me at customerresolutions@eposnow.com. Thanks for the share.
Very easy to use Training people to use front end takes no time at all
Business response:
Hi Richard, Thank you for taking the time to leave your review. We’re so pleased to hear of the fantastic service you have received recently! If there was anyone in particular you feel worthy of mentioning or should you recall the name of the agents with whom you had dealings then please do let me know so I can share the good word. I'd love to hear from you, you can reach me at customerresolutions@eposnow.com. Thanks for the share.
Perfect for Our Restaurant My experience with Epos Now to date has been exceptional! and we have been with them for 8 months. The whole system is great for us, and the customer service has been fantastic each time I have dealt with them. I recommend them.
Business response:
Hi Stueod, Thank you for taking the time to leave your review. We’re so pleased to hear of the fantastic service you have received recently! If there was anyone in particular you feel worthy of mentioning or should you recall the name of the agents with whom you had dealings then please do let me know so I can share the good word. I'd love to hear from you, you can reach me at customerresolutions@eposnow.com. Thanks for the share.
This will be a game changer for our club!! Prompt responses, complete knowledge, great guidance and clear communication to make the setup and installation easy.
Business response:
Hi Justen, Thank you for taking the time to leave your review. We’re so pleased to hear of the fantastic service you have received recently! If there was anyone in particular you feel worthy of mentioning or should you recall the name of the agents with whom you had dealings then please do let me know so I can share the good word. I'd love to hear from you, you can reach me at customerresolutions@eposnow.com. Thanks for the share.
Excellent Excellent the way Demitar Angelov puts it across to a Tradeperson to understand it.
Business response:
Hi Bruce, Thank you for taking the time to leave a review. I am delighted to hear of the fab service you received from Dimitar, he is one of our best! I will be sure to feed this back toDimitar and the team. Thanks again.
Usefull The system is very usefull for any kind of hospitality business!
Business response:
Hi IndoSydney Bistro, Thank you for taking the time to leave your review. We’re so pleased to hear that you're enjoying using Epos Now! If there was anyone in particular you feel worthy of mentioning or should you recall the name of the agents with whom you had dealings then please do let me know so I can share the good word. I'd love to hear from you, you can reach me at customerresolutions@eposnow.com. Thanks for the share.
have been trying to obtain a refund. no communication. be wary and research. best decision i made was not going ahead with them rather staying with square
Business response:
Hi Patrol Owner, I'm sorry to hear you've had difficulty getting a response about your refund. That's not the experience we want anyone to have, and I apologise for the frustration this has caused. I'd like to look into this for you and make sure it's resolved properly. Please email us at eposnowsocial@eposnow.com with your details and I'll ensure someone gets back to you promptly. Thanks, Epos Now Customer Experience Team
If I could give a minus score I would, we have never encounted this kind of customer service from any organisation in our lifetime which stretches over 25yrs, after initially signing up were everything seemed to be of good order & sound things went south pretty quick, their customer service on enquires regarding the system was never adhered to & trying to get a response proved a challenge, if you are not tech savage & need assistance on issues you may be facing good luck, as they say I hope you are not in a hurry for your co... read more
Business response:
Hi George, I'm truly sorry to read about your experience. What you've described is well below the standard we expect to deliver, and I can understand how frustrating this has been while trying to run your business. The issues you've raised around support responsiveness, the terminal collection process, and the subsequent charges are serious concerns that need proper investigation. No customer should be left chasing responses or facing unexpected debits without clear explanation. We have located what we believe is your accoun... read more
Started with EposNow in November 2023. System has always been slow and clunky. Updates made without advising the content. Very poor customer service. Online chat doesn't function. Wasted hours over the time of use. And then they created an update which removed held orders at the end of each day. Held orders are an absolute necessity for us - our customers dont often pick up their goods for numbers of days. Was told that was how the system worked now and we would have to handle orders through back office which was unworkable.... read more
Business response:
Hi there, I'm genuinely sorry to read about your experience with us. The issues you've described, from the system performance and the update that removed held orders, to the difficulties with accessing your back office after cancellation and the ongoing delay with the return envelope, fall well below what we expect to deliver. I completely understand why this has been so frustrating, particularly when you needed to export customer data and have now been left waiting on the return process. None of this reflects the standard w... read more
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 945 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.