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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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Absolutely terrible worst decision I have ever done we are a small business and they call us about 40 times a month non of their team communicate with each other most frustrating pay system ever I would advise to avoid at all cost even if its free
I’m extremely disappointed with Epos Now AU. The system is very slow and laggy, making it frustrating to use in a busy retail environment. It’s also not user-friendly at all, which makes even simple tasks unnecessarily complicated. I haven’t even been able to use it for a full day in my shop, yet I’m already being charged monthly. What’s worse is the lack of support when trying to cancel — instead of helping, they are insisting on charging the full amount for a yearly subscription. Overall, this has been a very frustrating e... read more
Been a customer for 3 years. No contract and in order to cancel, have billed me for over and close to $2000. The worst Company to deal with let and average software. Invidently Claim I signed another contract, yet haven't produced one as such and CANNOT cancel as I will be billed for $2000.
Business response:
Dear Andy, Thank you for sharing your feedback. We appreciate how important it is for account terms and billing to be clear, and we’re sorry to hear about the experience you’ve described. At this time, we’ve been unable to locate your account based on the information provided. To allow us to investigate this properly, please contact us at eposnowsocial@eposnow.com with your account details, registered email address, or any relevant case references. Once we have this information, our team will review the situation thoroughly ... read more
My experience with Epos Now has been extremely frustrating and damaging to my business. I operate a busy hospitality venue and a POS system is the most critical piece of infrastructure during service. Unfortunately, the system has repeatedly become slow, unresponsive and completely frozen during card transactions, especially during peak service hours. During one service alone, the system froze multiple times while customers were waiting to pay. The delays were so bad that at least five customers walked away from the queue. T... read more
Business response:
Dear S R, Thank you for taking the time to share such detailed feedback. We appreciate how critical a reliable POS system is during busy service periods, and we’re sorry to read about the disruption you’ve described during transactions. At the moment, we’ve been unable to locate your account based on the details available in your review. To help us properly investigate the performance concerns you’ve raised, please email eposnowsocial@eposnow.com with your registered email address, business name, or any case reference you ma... read more
They're scammers do not purchase this at all!! Not a real business just a bunch of uk scammers that don't have any place being in Australia. We're currently going through fair trading over them literally refusing to cancel the contract yet also refusing to answer any training calls or questions - but never fail to try direct debit all the time.
Business response:
Dear Noelle, Thank you for sharing your feedback. We’re sorry to hear about the experience you’ve described and appreciate you bringing these concerns to our attention. Unfortunately, we’ve been unable to locate your account based on the information provided in your review. So that we can investigate this properly, please email eposnowsocial@eposnow.com with your registered email address, business name, or any case reference you may have. Once we receive these details, our team will review the matter and reach out promptly t... read more
They are as deceptive as it comes. Tried to sign me up with some limited time offer on Saturday. Told me about some charges on Monday. I investigate further and tell them no deal on Tuesday and they want to invoice me. Absolutely ridiculous. Dont trust them. Look at the other reviews. I asked them about it...they tell me to go to " trust pilot " we all know that is gamed.
Business response:
Dear KJ S., We’re very sorry to hear about your experience and understand why this has been frustrating. Being given conflicting information regarding offers, charges, and invoicing is understandably upsetting and not the level of clarity we aim to provide. To allow us to review your account and the situation fully, please email eposnowsocial@eposnow.com with your full name, registered email address, and any relevant account or case number. Our team will investigate and follow up directly to clarify what happened. Thank you ... read more
From my experience, I would say that a thief is more reliable than EPOSnow. These business should not even exist. It does not meet the minimum standard - technically, morally, ethically. NONE of that. I made the mistake of trusting them when I try to assist my partner to set up a payment system, and it did not take too long to learn how stupid I was. My advice to you: Stay away from them. Or, if you can run, RUN away from them. Do not make the same mistake I made. There was not even a safe way to get rid of them. They have a... read more
Business response:
Dear Hoan L., We’re very sorry to read about your experience and the strength of feeling behind your comments. We understand how distressing it is when a system doesn’t meet expectations and when billing or contract terms feel unclear or unfair, particularly after you’ve made efforts to cancel and resolve matters directly. We want to be clear that we take concerns around contract terms, inactivity fees, cancellation requests, and ongoing charges very seriously. These situations require a full review of the account history, c... read more
Very very poor service Stay away use square instead I had to cancel this service as it cost me customers and the systems did not work. I was promised a whole lot by david when we signed up and epos did not keep to their promises and a year later they have deducted yet another payment and to get in touch with customer service has been next to impossible. Most unprofessional and unfortunately will be going legal as they keep deducting fees a year later out of my account.
Business response:
Dear Rosalind, We’re sorry to read about your experience and the impact this has had on your business. Losing customers due to system issues and ongoing difficulties reaching support is understandably frustrating, and this is not the standard of service we aim to provide. We’re also concerned to hear about payments continuing after cancellation and the commitments you were given during the sales process. These are matters we take seriously and would like to review in detail so we can clarify what’s happened and address this ... read more
Would not reccomend Nothing but issues. Sell you the dream, starts off great. I had a good setup customer service agent. However once they pass you on, nothing but issues and takes forever to resolve. Takes ages to get to talk to a human, then they tell you to call a number that does not work!! Wait days for payments, they continue to keep holding. Honestly dont waste your time or money
Business response:
Dear Carl J., Thank you for sharing your feedback. We’re sorry to hear that your experience has not met expectations, particularly after a positive start with your initial setup. We understand how frustrating it is when issues take longer than expected to resolve, communication feels difficult, and payment delays impact your business. This isn’t the experience we aim to provide, and we’d like the opportunity to look into what’s caused the delays, the communication issues you’ve described, and the payment holding concerns. To... read more
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 945 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.