This profile has been claimed by the business owner or representative.
Evercare Direct LLC
- Insurance
- Tempe, AZ
About this business
Location details
398 S Mill Ave Ste 304, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I got one of your cards for my new *** 2023 Carnival. I called the number on the card to find my since my car is new. The person I talked to said tha I had called the activation number and started telling about he was go give me protecton till **** and I kept trying to tell him I didn't want the protection. He wouldn't listen he just kept saying that I had called the activation number and there was nothing he could do. I got fed up with the fact all he was interested in was a sales and didn't want to hear me. That a heck of ... read more
Business response:
To Whom This May ****************** our calls are recorded for quality assurance. If you would call our customer service department @ ************ we would like to get to the bottom of this call.At Evercare Direct we do not condone rude or bullying behavior. We want to assure you this will be handled with the proper department.We apologize for any inconvenience and look forward to speaking with you.Thank you.
This is the modern day mail in "Trying to reach you about your car's extended warranty" scam. This company has NO BASIS for existence or contact with a NEW VEHICLE owner.Providing a one star review only because zero stars are not allowed.Your marketing practices are deceptive and underhanded. You should be ashamed to even exist.
This company is definitely a scam. Recently, I received a post card which includes my vehicle information, saying that "our records indicate that you have not contacted us to have your vehicle service contract activated ...". It looks like an official letter from my vehicle manufacturer and so I called them. After discussing the offer, they actually asked my credit card information including card number, expire date and the security code in the call! Then I realized that this is a scam and reported the loss of my card to the... read more
Business response:
To Whom This May ******************** you for bringing your concerns to our attention regarding your experience with our business. We apologize for any confusion or miscommunication that *** have occured. At Evercare Direct, we strive for transparency and honesty in all our interactions. We assure you that we do not engage in any fradulent or deceptive practices. However, we understand that misunderstandings can happen, and would like the opportunity to address your specific concerns. Could you please call our business numbe... read more
This company is sending out response to this notice requested about automobile warranty that has your make and model on the top corner of the letter. It makes it sound like your extended warranty that you applied for will no longer be valid if you do not send in this information. This letter is a scam and it is not part of your manufacture, extended warranty. Very deceptive practices.
Business response:
To Whom This May **************** want to assure you Evercare Direct is not a scam. We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.If you call our customer service number @ ************ they will gladly assist you with removing your name from our marketing campaign.We apologize for any inconvenience.Thank you.
After recently purchasing a new car, we received their very deceptive mailing, made to appear as if it came from some official, possibly governmental agency, with the goal of trying to trick the recipient into calling their phone number. It states it's "Official Business" and there's a "Penalty for Private Use, $300". It also states, "Our records indicate that you have not contacted us to have your vehicle service contract activated." Initially making you think there's some action you need to take related to the new car warr... read more
Business response:
To Whom This May ****************** advertisement you received is an offer to get extended coverage for your vehicle with our warranty program. If you call our customer service department @ ************ they will gladly assist you with removing your name from our marketing campaign.We are sorry for any inconvenience.Thank you.
Take me off your mailing list. I'm not falling for your deceptive marketing. I already have a service plan through my dealer.
Business response:
Hi ****;We have taken your name off our marketing campaign.We are sorry for any inconvenience.Thank you.
This company is a SCAM and should be part of a class-action lawsuit. 1. When I purchased the policy what I was told on the phone was not what was in the contract.2. I called in to cancel the policy because of this, They made an attempt to correct it so I decided to not cancel.3. When it came time for me to file a claim, I was told by customer service on a recorded call, that I had to pay out of pocket and be reimbursed. Then I was told by another representative the claim was not covered. I was left footing the bill while sti... read more
Business response:
To Whom This May Concern:We are sorry if there was a misunderstanding when you spoke with the representative in February. Per the terms and conditions of your contract, this part is not eligiblefor coverage. I see we did pay a claim of $240.47 for the transmision oil cooler line.Once again we are sorry for any misunderstanding and apologize for any inconvenience.Thank you.
Complete scam the number they gave me stopped working as soon as I purchased a plan. When I called the next day to inquire about info I had not received numbers dont work. Discover card will be called not to accept any charges from them. Complete scan
Business response:
Hello ****-I want to assure you that Evercare Direct is not a scam. If you call our customer service department @ ************ they will gladly assist you with your needs.We are sorry for any inconvenience.Thank you
Scam - I've been asked to be taken off the mailing list multiple times and they've not taken action. Best part, I don't even own the car anymore.
Business response:
Hi ****:if you would call our customer service department at ************ we will gladly assist ou with this.Sorry for any inconvenience.Thank you.
Frequently asked questions about Evercare Direct LLC
How is Evercare Direct LLC rated?
Evercare Direct LLC has a 2.2 star rating with 156 reviews.
When is Evercare Direct LLC open?
Evercare Direct LLC is closed now. It will open tomorrow at 9:00 a.m.