Evercare Direct LLC

James S 

on BBB

a year ago

I got one of your cards for my new *** 2023 Carnival. I called the number on the card to find my since my car is new. The person I talked to said tha I had called the activation number and started telling about he was go give me protecton till **** and I kept trying to tell him I didn't want the protection. He wouldn't listen he just kept saying that I had called the activation number and there was nothing he could do. I got fed up with the fact all he was interested in was a sales and didn't want to hear me. That a heck of ... read more

Jiameng S 

on BBB

a year ago

This company is definitely a scam. Recently, I received a post card which includes my vehicle information, saying that "our records indicate that you have not contacted us to have your vehicle service contract activated ...". It looks like an official letter from my vehicle manufacturer and so I called them. After discussing the offer, they actually asked my credit card information including card number, expire date and the security code in the call! Then I realized that this is a scam and reported the loss of my card to the... read more

Nk N 

on BBB

a year ago

This company is sending out response to this notice requested about automobile warranty that has your make and model on the top corner of the letter. It makes it sound like your extended warranty that you applied for will no longer be valid if you do not send in this information. This letter is a scam and it is not part of your manufacture, extended warranty. Very deceptive practices. 

Jerry F 

on BBB

a year ago

After recently purchasing a new car, we received their very deceptive mailing, made to appear as if it came from some official, possibly governmental agency, with the goal of trying to trick the recipient into calling their phone number. It states it's "Official Business" and there's a "Penalty for Private Use, $300". It also states, "Our records indicate that you have not contacted us to have your vehicle service contract activated." Initially making you think there's some action you need to take related to the new car warr... read more

John M 

on BBB

2 years ago

Take me off your mailing list. I'm not falling for your deceptive marketing. I already have a service plan through my dealer. 

J'Quai H 

on BBB

2 years ago

This company is a SCAM and should be part of a class-action lawsuit. 1. When I purchased the policy what I was told on the phone was not what was in the contract.2. I called in to cancel the policy because of this, They made an attempt to correct it so I decided to not cancel.3. When it came time for me to file a claim, I was told by customer service on a recorded call, that I had to pay out of pocket and be reimbursed. Then I was told by another representative the claim was not covered. I was left footing the bill while sti... read more

Gina P 

on BBB

2 years ago

Complete scam the number they gave me stopped working as soon as I purchased a plan. When I called the next day to inquire about info I had not received numbers dont work. Discover card will be called not to accept any charges from them. Complete scan 

John N 

on BBB

2 years ago

Scam - I've been asked to be taken off the mailing list multiple times and they've not taken action. Best part, I don't even own the car anymore. 

Dennis N 

on BBB

2 years ago

I received a direct mailer from this company with very very deceiving information. First of all, the mailer had a warning "Penalty for private use, $300". I think that is very deceiving because it makes the letter appear as if it was a official matter, which is not! Above that line, there is a sentence that says "Official Business" I don't have any official business with this company nor do I want to. The letter makes it seem as if I need to purchase their warranty service when my car it's brand new. It doesn't even have ***... read more