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Evercare Direct LLC
- Insurance
- Tempe, AZ
About this business
Location details
398 S Mill Ave Ste 304, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I cant speak to making a claim or customer service, but the sales tactics and mailers are super slimy and shady. They make you think its something besides a warranty offer by putting penalties and time sensitive on the outside. They also sent the mailer to my parents instead of mine, so theyre mining data from shady sources. I wouldnt trust them given how they try to acquire customers.
Business response:
To Whom It May Concern:Thank you for reaching out to us through the Better Business Bureau. We take all customer feedback seriously, and we apologize for any confusion or frustration caused by the communication you received. At Evercare Direct, we are committed to maintaining transparency and integrity in all our interactions. We understand how the letter in question may have appeared misleading, and we sincerely regret that it led to any misunderstanding. Our intent is always to provide clear and accurate information about ... read more
I have received yet again another letter stating I have yet to contact them about the coverage of my vehicle running out. This is the 3rd letter I have received.. If they paid any attention to their own letters they send to me they would see that the very first thing they type in it is that my car is a 2025..its still 2024 so obviously my warranty hasn't run out or even close to it. They have done this with the past 3 new vehicles I have owned and did it the whole time I owned them. Every letter claiming it would be the last... read more
Like others, I received a "time sensitive" letter about my new car. It came the same day as my bill and since it is made to look like it is from the manufacturer, I fell for it. I called and didn't realize what I had done until I already gave my credit card number. When I realized it and told the guy I wanted to immediately cancel, he kept trying to convince me to keep it. I got angry and then he became patronizing and continued to be misleading. I told him that if I found out it was legit, I would call back tomorrow. He sai... read more
Business response:
Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.
Disappointed with Hard Sell Tactics and Lack of Confirmation I am extremely disappointed with my experience with this used car warranty company. When my daughter, a young army officer, called to cancel her policy, they subjected her to relentless hard-sell tactics, trying to convince her to keep the policy despite her clear decision to cancel. After much persistence, they finally agreed to cancel the policy. However, when she requested a confirmation letter or email, they outright refused, stating they didn't provide any ***... read more
Business response:
To Whom It May Concern:Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
I have been receiving notifications from this company for several years and every time it is the same misinformation and false statements about a vehicle I do not own, never owned and will never own. I have called several times and requested to be removed from the mailings and also to have my information removed from their files.Based on previous similar requests I have little to no faith that this will happen. This is now bordering on harassment.
I am now wrapped up in a home warranty scam. Haven't used one bit of service and when i mentioned they are a scam their *** was extremely rude and unprofessional. Cutting me off, and telling me there could only be a partial refund for almost $600 I've paid in with nothing done. I just want out, to wipe my hands clean and get my FULL refund. I have already contacted the State Attorney General and the *********************** in hopes to help myself and other consumers. If I don't get a FULL refund I won't stop at that. I need ... read more
Business response:
To Whom It May Concern:Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience. We apologize for any convenience this has caused. Our records do indicate that someone spoke with you on 10/9 and you agreed to hold off on canceling for now. We do need for you to contact us to get your policy canceled out so they can get started on your pro rated refund. Thank you.
No, I got sent a letter about my car warranty expiring.I don't even own the car they are talking about!!??
Business response:
To Whom It May Concern:3rd party agencies that sell our policies obtain information from a variety of sources, including but not limited to, public and freely available records and databases, online form submissions, web advertisements, and referral partners.
Just experience a rude representative from Evercare direct. I called because I received a letter. I asked how did you receive information about my car. I said my car is new and I don't need extended warranty and already purchased some. He said you don't understand and you don't know what you are talking about. He was yelling he said you are not gonna over talk me. HIS NAME IS ******. If I wanted to purchase an extended warranty it will never be from Evercare
Business response:
To Whom It May Concern:Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. We will be having our quality assurance look into this call. Again, we apologize for your experience.Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.
Company continues to send Time Sensitive letters concerning a vehicle I purchased. This is obnoxious on this amount of literature from this company I received. I did not give permission to Evercare Direct my personal information and choose to be removed from any third party sharing. If this continues, I must take further legal action.
Business response:
To Whom It May Concern:3rd party agencies that sell our policies obtain information from a variety of sources, including but not limited to, public and freely available records and databases, online form submissions, web advertisements, and referral partners. I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you and have a great day.
Frequently asked questions about Evercare Direct LLC
How is Evercare Direct LLC rated?
Evercare Direct LLC has a 2.5 star rating with 182 reviews.
When is Evercare Direct LLC open?
Evercare Direct LLC is closed now. It will open tomorrow at 9:00 a.m.