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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid Checked in for a 2 week stay but checked out after 2 nights. Didn't notice the staines in the bedding, on of which was a huge and obvious semen stain i only saw after the second night. The desk chair was filthy and full of some kind of gunk. The staff was friendly and helpful but i just couldn't continue staying there. 1st time I've ever checked out of a hotel. I don't expect The Ritz for the price point but there is showing a little ware and tear, and then there is just filthy and disgusting.
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
It was not clean and it smelled bad.
Business response:
Dear Diana, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
My husband and I were not happy. No breakfast in morning even though advertisement showed grab n go . The front desk workers were awful . Honestly this hotel probably one of the worse ones we stayed out 2 thumbs down
Business response:
Dear April, Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will stay with... read more
The bathroom had a bad odor of urine.
Business response:
Dear Rigoberto, Thank you for being our guest. We understand that any discomfort can impact the overall experience of your stay. Please accept our apologies for any inconvenience this may have caused. We have taken serious note of this and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope you will give us another try so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Not a good stay Room is very outdated, multiple broken/cracked fixtures including the wall in the bathroom and the shower. Two chairs exceedingly filthy and stained. Bugs in the bathroom. Strong smell of body odor in the room.
Business response:
Dear Warren, Thank you for taking the time to share your feedback regarding your recent stay with us. We believe that every guest deserves clean and well-maintained accommodations that provide a home-like atmosphere while traveling. We sincerely apologize that your experience did not meet these standards. Please be assured that we will address this matter promptly, and we appreciate you bringing it to our attention. Our commitment is to ensure each guest enjoys a seamless and exceptional stay and we hope you will consider re... read more
Atrocious in Albuquerque The facility was filthy starting from the parking to the checking. I wasn’t aware of the type of hotel this was. There was grime and garbage all over. Walls smeared with who knows what. The room had a terrible smell sick yellow lighting. The walls had marks all over them. The bedding was so gross looking I had taken my emergency blanket from my vehicle and laid it over the bed to even sleep. The shower was grimy with mold rings at the base and had no scent of recent cleaning. I did not step foot in i... read more
Business response:
Dear Matt, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. Additionally, we regret the unsatisfactory service you received from our staff. We are committed to addressing these concerns and will ensure that our team pays closer attention to these critical aspects, thereby enhancing the overall guest experience in the future. Should you require further assis... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,786 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.