Extended Stay America - Albuquerque - Airport

Business response:

Dear gary, Thank you for sharing your feedback. We are pleased to hear that you found our pricing and staff to be positive aspects of your stay. However, we sincerely apologize for the cleanliness issues you encountered. Cleanliness is a top priority for us, and we will address your concerns with our housekeeping team to ensure that all areas of our rooms meet the highest standards. Your comments are greatly appreciated, and we hope to provide you with a more thoroughly cleaned and enjoyable stay in the future.Sincerely,Hote... read more

Business response:

Dear Joseph, We apologize if your experience did not meet your expectations. We strive to provide clean, comfortable accommodations and excellent service, and we regret that we fell short during your stay. Your comments will be reviewed to ensure improvements are made. We truly value your feedback and hope you'll consider giving us another opportunity to provide you with a better experience. Sincerely,Hotel Management 

Business response:

Dear Joseph, We deeply apologize for the experience you had with our staff and the issues with the room. This is certainly not the level of service we strive to provide. Please rest assured that we take your concerns seriously, and we are addressing the situation to ensure it does not happen again. We appreciate your feedback as it helps us improve. We hope you will consider giving us another chance in the future. Sincerely,Hotel Management 

Business response:

Dear Carlos, Thank you for choosing our hotel for your accommodation. We are committed to providing our guests with the highest standards of comfort and cleanliness, and we regret that we did not meet your expectations during yourstay. Please accept our sincere apologies for any inconvenience this may have caused. To ensure that we uphold our service standards, we are taking immediate steps to address the concerns you've raised with our housekeeping department. Furthermore, we regret the issue with the air conditioning unit ... read more

Business response:

Dear JaLynn, We appreciate your contribution as a valued guest and your sharing of your feedback online. Your comments hold significant importance to us, and we wish to emphasize that the comfort and safety of our guests remain our foremost priorities and we regret any inconvenience you may have experienced. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the f... read more