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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude, Prejudicial actions This hotel was very, VERY RUDE. They kicked me and my wife out ( who just had 2 STROKES)!!! BTW, because someone came and knocked on our door. We did not even ANSWER the door!! But because this person had knocked, and was hanging out somewhere for awhile or whatever, the manager or employee, I really do not care, he kicked us out!! We had JUST ARRIVED A COUPLE OF HOURS PRIOR!! I am Appalled with this man's actions all because of an assumption!!! And we as veterans, my wife served 22 YEARS, PURPLE HE... read more
We were traveling and made the reservation at this hotel online on accident when we were going to the Rio Ranch property. We booked through Expedia who graciously attempted to get a refund but were refused. We did stay at the Extended Stay property in Rio Rancho so had to pay for that as well. This is unacceptable and we will be writing to everyone we can think of to complain about this. We understand policy but there should always be exceptions as a common courtesy to customers for honest mistakes. This is truly disappointi... read more
Sucio Habia cucaracha y se veia el piso sucio
Bad experience I will not stay again there. The room is very uncomfortable. The bed was making noise, small toilets and sinks, no mirrors except in toilet. No power outlets. This is the worst room ever stayed. Steps were dirty and bad drug smell. Not good for family
I didn’t like the area of the hotel there was weird activity of people around the parking lot, outside the rooms, prostitution coming out the rooms
This place was awful. Shortly after Checking in and seem the room with ripped carpet, rotten smells and multiple roaches we immediately check out.
Business response:
Dear Sinthya, Thank you for sharing your experience. We’re sorry your first impression of the room was so disappointing. What you described falls far short of the standard we strive to maintain, and we regret your decision to leave. Your feedback will be shared with our team for immediate attention, ensuring that improvements are made. We hope you might consider giving us another opportunity in the future to provide a much better experience. Sincerely, Hotel Management
The manager I’m assuming…Joe? Was great and very helpful. The room was pretty rough. My 4 yr old was on the carpet and his skin was black. Just overall very unkempt. Very shady people staying there. Lot of people were walking around in robes and pjs. Felt very unsafe.
Business response:
Dear Kirsten, Thank you for sharing your experience. We’re glad to learn that you received positive service during your stay. However, we sincerely apologize that the condition of the room and the overall environment did not meet your expectations. A clean and comfortable environment is of utmost importance to us, and we regret falling short in this regard. Thank you for bringing this to our attention; your feedback will be carefully reviewed to implement necessary improvements. We hope to provide you with a much better expe... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.