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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not clean Came to Albuquerque for the Balloon Fiesta and many hotels full. The room rates were higher than usual. I picked this hotel room for its kitchen but we were unable to use it because the room had bugs when we tried to have dinner the first night. We only continued to stay here because we couldn’t find another hotel. The bugs seem to be there if there was food so we kept the room clean and dry for the rest of the stay and that seemed to keep them at bay but overall this was uncomfortable. The Balloon Fiesta was ... read more
Business response:
Dear Jennifer, Thank you for staying with us during the Balloon Fiesta. We are sorry to read about the cleanliness issues you encountered in your room. We understand how disappointing it must have been to be unable to use your kitchen as planned, and we want to assure you that we take the presence of any insects very seriously. Our pest control provider services our property on a routine basis, and we will work closely with them to ensure all measures are taken to prevent future issues. Your feedback is valuable and will be ... read more
Instalaciones sucias, personas fumando mariguana en la propiedad, el desayuno incluido solo es café y pan.
It was so filthy there. Stained sheets, used towel in the bathroom, the floor was disgusting, the trash bins weren’t even emptied beforehand. We thought we'd be able to stick it out, but it was too much and we left. Front desk said he didn’t think he could approve a refund 🙄
Dirty. Unkempt. Unsatisfactory 'breakfast.'
Check-in took a long time due to an issue the guy had seen before with an issue between my travelocity payment and the hotel. Our smoke free room reeled of cigarette smoke, not to mention the cloud of marijuana smoke we walked thru to get to our room. Add to that, the floor had something brown and hard stuck to the floor which was also sticky across the whole floor. Finally, sleep was difficult due to a lot of noise from the other "residents" until past three in the morning. I will never go there again or recommend any relat... read more
Very rude night clerk. First question we were asked is "what's the reason for your visit?". Is this a hotel/motel or the US border? Roaches, filthy walls. Floors need to be moped daily, because they're sticky. "Extended Stay" that should've been the first red flag. The live ins are noisy and dont GAF.
Dirty rooms and disrespectful employees Ive stayed here 3 times already and each time the rooms are never thoroughly cleaned and staff is always super rude and could care less when it comes to any customer service or hospitality
Awful place I left the hotel and asked for a refund. I felt unsafe. Bunch of odd people hanging around and it was dirty.
Bad service all around.
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.