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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful stay The room was not cleaned, bed linens were dirty, homeless were hanging out in stairway and knocking on doors all night. Light switches didn’t have plates. Do not recommend!
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel M... read more
Business response:
Dear Crystal, Thank you for sharing your experience. We sincerely apologize that the room did not meet your expectations. We strive to provide attentive and courteous service, and your feedback will be shared with the team to ensure better communication and support in similar situations. We hope you will give us another opportunity to provide a more comfortable and welcoming stay in the future. Sincerely, Hotel Management
Business response:
Dear Crystal, Thank you for sharing your experience. We sincerely apologize that the room did not meet your expectations. We strive to provide attentive and courteous service, and your feedback will be shared with the team to ensure better communication and support in similar situations. We hope you will give us another opportunity to provide a more comfortable and welcoming stay in the future. Sincerely, Hotel Management
Nous nous sommes présentés vers 15:30 heures à cet hôtel. La chambre ne nous convenait pas du tout ( tout à côté de la buanderie avec un bruit terrible). Nous avons demandé de changer de chambre et monsieur à la réception nous a dit qu’il n.en avait pas d’autres de disponible. Il a accepté d.annuler notre réservation mais n’a pas voulu nous remettre un document d’annulation. Il était mal poli et très expéditif. Va t’il vraiment annuler cette réservation comme il a dit?
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize that the room location and service at check-in did not meet your expectations. It is disappointing that your request for a room change could not be accommodated due to availability and that the interaction at the front desk left a negative impression. We strive to provide attentive and courteous service, and your feedback will be shared with the team to ensure better communication and support in similar situations. We hope you will give us another oppo... read more
The room was filthy and filled with cockroaches. We left after a few hours and the manager refused to refund our money.
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We apologize for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We are also sorry for the inconvenience you had concerning your reservation. If you made a reservation through a t... read more
Very unsafe location. Not suited to handicapped person
Business response:
Dear Barbara, Thank you for sharing your experience with us. We sincerely apologize for the concerns you raised about the location and accessibility of our hotel. Ensuring the comfort and safety of all our guests is a priority, and we are committed to continually improving our services and accommodations. We will review the areas you mentioned to ensure they align with our guests' expectations and make adjustments where possible. We truly appreciate you taking the time to provide us with this important feedback, and we hope ... read more
The staff was horrible here completely rude I would not recommend this place to nobody
Business response:
Dear Monica,Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,786 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.