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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property did not have shuttle service, which was stated incorrectly on the booking sight!! The lady at he counter was rude.
Business response:
Thank you for being our guest. We are sorry for not meeting all of your expectations and regret the inconvenience it caused. Kindly note, the shuttle service is clearly stated on our hotels' website. However, we will verify if we are missing out on any such information. We want to apologize for the behavior of one of our associates at the front desk. Please be assured we will surely be working on the feedback provided by you to enhance our service levels. Hopefully, we will have the opportunity to make it up to you on a futu... read more
The facility was 32 degrees in the room with no heat that was working, not clean. Did get a refund and didn't stay there.
Business response:
Please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I will never stay here again. The woman who checked us in did not smile and made little eye contact. The room we were given had the smoke detector covered with plastic and smelled of tobacco. When we were given a different room, though an apology was provided, the front desk complained about their own housekeeping staff, giving us less than a little confidence in the overall cleanliness of our room.
Business response:
Dear Guest, Thank you for being our guest. We are sorry for the issues you experienced in your room. We never wish to cause our guests any inconvenience. We would appreciate additional information so we can investigate further with our housekeeping and maintenance teams and get the room in working order. Thank you for your feedback. We would like to invite you back so we can have an opportunity to regain your trust and show you the seamless experience you should always have when staying with us. Sincerely, Hotel Management
Very run down, no hair dryer in room, only 3 pillows on queen bed, and the property looked poorly maintained.
Business response:
Thank you for being our guest. We are sorry our hotel did not meet your expectations and regret the disappointment you had with our in-room amenities. Please know, hairdryers for your suite along with the toiletries are kept at the front desk and are complimentary. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Would not recommend. Neighborhood and property we’re in bad shape.
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Non smoking room reeked of cigarettes. The staff didn't care. The neighborhood is sketchy.
Business response:
Randy, thank you for the review of your stay. We are sorry for the odor you experienced and regret the inconvenience it caused. We appreciate you bringing this to our attention so we can address it right away. We are also sorry for the poor service you received from our staff and will remind them to be more diligent going forward. We value your feedback and hope you will return so we can make it up to you. Sincerely, Hotel Management
You can do better Stayed over two weekends, two different rooms. The sub IKEA quality dressers were both dilapidated, the towels worn and frayed. Rooms don't get serviced, but that's their policy. You get what you pay for.
Business response:
Thank you for your review. We are sorry for the issues you encountered in both of your rooms and regret the inconvenience you had due to our housekeeping policy. We are working with the appropriate departments to make sure corrective actions are taken. We will share your valuable comments regarding the condition of your suite with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.