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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Stay here if you want your car burglarized Had an employee staying here. Every car in the parking lot was burglarized one night. The next night there were fights in the parking lot. Moved the to another hotel after that.
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
THE FRONT DESK GIRL WAS A TERRIBLE HOST SHE DIDNT RETURN THE MONEY I USED TO BOOK A ROOM ON THE INTERNET WITH BECAUSE SHE WANTED PROOF OF A CREDIT CARD FROM A BANK BEFORE CHECK IN WHEN I USED A VISA ONLINE TO BOOK WITH THAT APPROVED I RATE 0 AND WISH I CAN HAVE THIS REVIEWED BY CORPORATE DISAPLINE
Business response:
Anthony, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. With regard to your billing query, please feel free to communicate with us out at our front desk as they will be happy to resolve your queries. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
The overall condition seemed very dated and old. At first it seemed clean when we went in, however in room 116 where we stayed I noticed a rather large red stain in the carpet, could be blood, could be kool-aid, but very noticeable. Also, multiple burn/melt weird issues on the carpet. The beds were quite stiff, though the pillows were comfy. Overall it’s a cheap place and you get what you pay for, but for similar prices, I’ve stayed in much nicer motel 6 and such.
Business response:
Thank you for your recent stay and for your comments. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
I've stayed here frequently while traveling and this is the first I've been put in a room between two loud neighbors and even had one smoke in front of my AC at midnight waking me from finally falling asleep from their noise to gross cigarette smoke coming thru my vent.
Business response:
Thank you for being our guest. We apologize for the noise and smoke smell you experienced while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Manage... read more
Bad infrastructure There were no utensils. When enquired I was told that I will have to ask and carry it myself. No cleaning supplies either. The stove was hardly working making it difficult to cook anything.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
One of the worst hotels ever considering the price We did not like anything about this extremely overpriced hotel. Overhead light shade was on floor when we entered the room. Luckily it fell before we got there or we could have been injured. They do not do housekeeping on a daily basis so if you need clean towels you have to go to the office to get them. Too many things wrong to list.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Fraudulent charges The stay was good but the hotel charged me 200 dollars on accident without notification which caused over drafting of my account I’ve been unable to pay my cellphone bill because there is still a hold on my account and I have late and overdraft fees I’ve used your site before with other hotels and have never had any issues like this then the assistant manager who made the mistake says there is nothing she can do and it was not their fault
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,786 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.