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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do better It was not a very good experience. The wash clothes is the Bathroom were gross the had hair on them and were stained brown when they should have been white i will not be staying there ever again
Business response:
Dear Guest, thank you for choosing us. We were disappointed to read about the issues you encountered, and we sincerely apologize for not meeting your expectations. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Safe and quite. Thank you!
Basic room. Clean. Bed was a little hard and the refrigerator made a loud, sporadic noise that kept my husband up throughout the night. The staff made this a great place to stay. They were kind, helpful, and friendly.
Business response:
Dear Tiffany, thank you for staying with us here at Extended Stay America and sharing your recent experience with fellow travelers. We are glad to read you enjoyed most of your stay and found our staff helpful and friendly; however, we apologize for the inconvenience caused by the bed and the noise from the refrigerator. We take our guests' feedback seriously and will make the necessary changes. We appreciate you being our guest and hope to see you again soon.Sincerely,Hotel Management
Run down hotel. Absolutely overcharged for 4 nights at a pretty unacceptable property. Location is great and employees were wonderful. Very quiet area. I would not recommend it if you have other options.
Business response:
Dear Michael, thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
Nice, clean and quiet.
The kitchen stove needs updating. The heating elements were old and rusting. Cooking or heating food was a challenge. Only 1 week or longer can receiving house keeping services.
Business response:
Dear Karen, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for your inconvenience. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.