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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kindness of the night clerk
Business response:
Ken, we are glad you enjoyed your stay at Extended Stay America. It is a pleasure to know you had a memorable interaction with our night shift staff. Thank you for being our guest, and we hope to host you again soon. Sincerely, Hotel Management
A kitchen without a dishes or flatware. Extremely disappointed that a hotel that advertises as an "Extended Stay" hotel does not stock the kitchenette with any dishes, flatware, pots, or pans. We didn't even have plastic cups for a drink of water or to rinse after brushing. Like most hotels these days, the floors and carpets were dirty. Otherwise, it was fine.
Business response:
Thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit, and we will share your comments appropriately. We regret your disappointment with the lack of in-room amenities. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will rem... read more
It is located in a safe and quiet area
Business response:
Happy you enjoyed your stay
Poor upkeep, noisy, severely dated, uncomf bed. This place is old, poorly maintained, and lacking any amenities. Full kitchen without any dishes, utensils, or cups. No coffee pot, no microwave, and a refrigerator that opened the wrong way. Front desk staff was friendly at check-in. No handicapped access at front entrance, located away from the front door, no automatic door for easy access with bellman's cart. Room has a hint of cigarette smoke, cigarette burns around sink in bathroom, large gaps in caulking around tub faucet... read more
Business response:
Douglas, thank you for the review and for staying with us. We always aim to deliver a clean, comfortable, and well-equipped suite to our guests; therefore, we regret letting you down in the areas you mentioned. We will share your remarks with the appropriate teams to ensure these concerns are not repeated. We have taken note of your additional comments regarding ADA requirements and the automatic electronic door. We appreciate your feedback as we continually seek to improve. We would love the opportunity to welcome you back ... read more
Nice Just in town for baseball so it was nice clean place to shower and sleep maybe in room 8 hours total
Business response:
Shellie, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-kept accommodations and that you had a good night's rest in our comfortable beds. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,167 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.