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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hospital stay Lt Knee Grimmer dirty? smelly, no working pool?
The staff was really nice. There were several little things that were bothersome. There was a used tissue on the floor in my room- so it wasn't thoroughly cleaned/inspected. The back door was propped open with a bucket-unsafe! Many areas smelled like weed!
Business response:
Dear Kristen, thank you for staying with us. It is good to you liked the customer service of our staff. However, we apologize for the issues you experienced. Your feedback is discussed with our housekeeping team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Managemen... read more
Business response:
Happy you enjoyed your stay! Please come again
Kindness of the night clerk
Business response:
Ken, we are glad you enjoyed your stay at Extended Stay America. It is a pleasure to know you had a memorable interaction with our night shift staff. Thank you for being our guest, and we hope to host you again soon. Sincerely, Hotel Management
A kitchen without a dishes or flatware. Extremely disappointed that a hotel that advertises as an "Extended Stay" hotel does not stock the kitchenette with any dishes, flatware, pots, or pans. We didn't even have plastic cups for a drink of water or to rinse after brushing. Like most hotels these days, the floors and carpets were dirty. Otherwise, it was fine.
Business response:
Thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit, and we will share your comments appropriately. We regret your disappointment with the lack of in-room amenities. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will rem... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.