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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff seemed like he did not want to be there and was not very friendly or outgoing (checking in). The room had missed areas of being cleaned (kitchen area). Area is nicely lit and seemed safe.
Business response:
Clarissa, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. Should your travels bring you back to our area, we would welcome the opportunity to have you stay... read more
The room was very clean the staff was very nice my only issue is that there are not enough outlets in the room. There was one outlet for the AC on the wall is the wall 1 outlet behind a bed that connected both the phone and the lamp 1 outlet in the bathroom and 1 outlet for the TV. There was one outlet for the AC on the wall is the wall 1 outlet behind a bed that connected both the phone and the lamp 1 outlet in the bathroom and 1 outlet for the TV This made it very difficult as I was using oxygen and I needed to plug it in.... read more
Last stay The stay and room did not meet what was stated in the description. Upon checking in, we got to our room and found what was to be a queen bed to be more of a full size. The pillows left much to be desired as well. The room felt dated from the kitchen to living. The restroom shower had what smelled of mold and looked like mold.
Fridge, stove, sink - but nothing else Nice kitchenette, however there were no plates, cutlery, pots and pans or even napkins. Glad I was not planning on using the kitchen. However there wasn’t even a coffee pot and coffee in the room. Bed was stiff also so not a great night sleep. With some basic kitchen supplies and a softer bed this place would be really nice.
Business response:
Thank you for choosing Extended Stay America! We are glad you were pleased with our well-appointed accommodations with a kitchenette and that you had a pleasant stay overall. However, we regret our beds were not to your comfort and that you were not aware of our dishware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to... read more
Okay The water was in hot and shower it was always cool I mean a wheelchair and then they accessed with a wheelchair was terrible in the restroom plus I had to put an extra $100 down because people was dealing towels which made me upset when that owner choosed me
Business response:
Matthew, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
N/a
Business response:
Deidra, thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Alright for the night. It seem like the outside is remodeled more than the inside of the building. Be aware that there are stoves in the rooms so when u walk the hallways you’ll smelled different types of food in the hallways. Everything inside my first two room were very outdated. I had to move rooms because the first room had a very liquid fridge. The tv are old and everything you can tell has been well used. I did sleep good tho.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.