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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The door lock was defective and I sought help 4 times at the front desk. Finally asked to talk to the manager who proceeded to blame me for clearing the card that I held in my hand. Manager finally came to the door and showed that the door in fact did not work correctly but if you swipe just the tip quickly a half a dozen times it would eventually work. Took 32 tries on New Years morning to open the door - I had not been drinking. Alarm clock was broken and never replaced. Phone did not work but was eventually fixed. Window ... read more
Business response:
Dear Eric, First, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that... read more
Everything in the room look old, on my arrived the hallway smell like garlic, shower head not adjustable very uncomfortable to shower. Two day stayed no room service.
Business response:
Dear Guest, Thank you for staying with us. We are sorry for the inconvenience you had during your stay. We have noted your feedback regarding the abovementioned issues and will address them adequately. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will coach our front desk st... read more
It was fine. although room was clean, found items under bed that was left from previous guests
Ac unit broke The ac kept shutting off and would not get cold enough
Business response:
Dear Samantha, thank you for taking the time to review our hotel. We were delighted to read how much you enjoyed your stay with us as per the rating. However, we hope you will accept our apologies for any disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.