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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just the clean basics Room very clean smelled nice. Mini kitchen clean but nothing included for dishes pots etc. Breakfast included consisted of coffee and few snacks which were gone quickly after put out at 5:00 am. If just wanting clean room and bed/shower OK.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you were overall satisfied with your stay with us. However, we are sorry for not meeting all of your expectations. Kindly know to ensure the cleanliness of kitchenware upon check-in it is kept at the front desk and are always available upon request. It was a pleasure serving you, and we hope to see you again the next time you are in this area. Sincerely, Hotel Management
Good location
Didn't like there was no breakfast. Otherwise great.
Business response:
Darren, thank you for rating your experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. However, we regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
The front desk staff seemed like he did not want to be there and was not very friendly or outgoing (checking in). The room had missed areas of being cleaned (kitchen area). Area is nicely lit and seemed safe.
Business response:
Clarissa, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. Should your travels bring you back to our area, we would welcome the opportunity to have you stay... read more
The room was very clean the staff was very nice my only issue is that there are not enough outlets in the room. There was one outlet for the AC on the wall is the wall 1 outlet behind a bed that connected both the phone and the lamp 1 outlet in the bathroom and 1 outlet for the TV. There was one outlet for the AC on the wall is the wall 1 outlet behind a bed that connected both the phone and the lamp 1 outlet in the bathroom and 1 outlet for the TV This made it very difficult as I was using oxygen and I needed to plug it in.... read more
Last stay The stay and room did not meet what was stated in the description. Upon checking in, we got to our room and found what was to be a queen bed to be more of a full size. The pillows left much to be desired as well. The room felt dated from the kitchen to living. The restroom shower had what smelled of mold and looked like mold.
Fridge, stove, sink - but nothing else Nice kitchenette, however there were no plates, cutlery, pots and pans or even napkins. Glad I was not planning on using the kitchen. However there wasn’t even a coffee pot and coffee in the room. Bed was stiff also so not a great night sleep. With some basic kitchen supplies and a softer bed this place would be really nice.
Business response:
Thank you for choosing Extended Stay America! We are glad you were pleased with our well-appointed accommodations with a kitchenette and that you had a pleasant stay overall. However, we regret our beds were not to your comfort and that you were not aware of our dishware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.