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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to the balloon festivaland had a scenic view.
Business response:
Thank you for the great feedback, we hope to see you again soon! Make it a great day!
Probably wont stay here again We are not the "needy" type when it comes to staying at hotels so basic amenities are usually fine, however this one fell a little short of our expectations, even with a good price point. Now we know why it was a lower nightly rate. The cleanliness was fine (not bad, not great but just good enough). There were no services available what so ever. No room cleaning until you check out. Bed was fine but pillows were hard. NO coffee, tea, or even water.....not to mention no ice machines or vending ma... read more
Business response:
Ian, thank you for your review. We are sorry for not meeting all of your expectations and regret the inconvenience caused. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. Also, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We have a full-size refrigerator that inc... read more
Overall, staff was not training properly to take care the customer. Property under average in cleaning including the room itself. This is the last time I would stay in this hotel name. Thank you for asking my opinion
Business response:
Hue, thank you for taking the time to review your stay with us. We apologize for the cleanliness issues you outlined and take steps to ensure we are more diligent going forward. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered to make sure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect... read more
The Good - my room was clean, and provided me exactly what I needed for my stay. The Bad - Every day, there was new trash on the ground in the elevator. The same dusty footprints were all over the interior door of the elevator everyday I was there indicating the elevator was never cleaned, despite Extended Stay America's literature posted on the walls indicating their partnership with multiple cleaning product companies to ensure a healthy, clean environment. The Ugly - staff had placed a door stop in the back exit door to k... read more
Business response:
Jeffrey, thank you for sharing your experience at our hotel. We are glad you were pleased with our accommodations and that you had a pleasant stay overall. However, we apologize for regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. ... read more
Our stay at extended stay was pleasant.
Business response:
Lettie, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,167 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.