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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Employees were nice and helpful. We were informed on arrival that several rooms had flooded and our room was one of them. The front desk clerk was already on the phone with Expedia trying to come up with a resolution. The front desk was able to find another room that had been marked as out of order but said it had been cleaned that morning. Very happy until we walked in the room and the kitchenette floor was so sticky, my flip flop was pulled off my foot. The carpet was filthy too. The top drawer on the dresser wouldn't stay... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Great place to stay overall. Could use an upgrade. The beds were comfy, the kitchenette and bathroom were clean, but it is really time to consider replacing the carpet. Very stained and old looking.
Business response:
CARIN, Thank you for the review and feedback, we share this feedback with our entire team, and we hope to see you again in the future. Make it a great day!
Adequate for price paid. Great View! The location to watch balloons launched was perfect. Easy access to all sorts of places to eat. The room was adequate for 1 person..but cramped for 2. Bathroom was small. The cleaning solution used to clean was soooo strong, like evergreen. In 3 days it never dissipated. The towels were cleaned but extremely used and worn.
Business response:
Kimberly, thank you for the feedback. We are glad to read you liked your room and that our location was perfect for your needs. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Not great. The hotel is clearly understaffed, so I feel for the staff that is there, but the hotel is suffering. Our room was not clean when we checked in, the trash had not been removed in the bathroom or the kitchen, and the carpets were literally sticky. The fridge did bot work. You’ll beed to request everything - coffee maker, blankets, cookware, etc. There wasn’t an actual comforter or duvet on the bed - just a sheet a duvet cover and the bed was incredibly hard. The fridge also did not work. The stairs had spilled coke... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
We stayed here for the balloon fiesta. It is a perfect location for that, as it is on a hill and you have a clear (though far away) view of all the balloons in front of the mountains. However, we got in late the first night and the sheets on one of the beds had dark stains that looked like blood on them. It was obvious they were "clean" but the blood stains were still a no go. When I went to get new sheets the employees were extremely helpful, but the new sheets they gave me were very old and worn, though clean. When I went ... read more
Business response:
Joyce, thank you for choosing to stay with us. We are delighted to hear you had liked the service provided by our staff and our location was perfect for your needs. However, we are sorry for the cleanliness issue you experienced in your room. Your feedback will be shared with our team so that corrective measures can be taken. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Close to the balloon festivaland had a scenic view.
Business response:
Thank you for the great feedback, we hope to see you again soon! Make it a great day!
Probably wont stay here again We are not the "needy" type when it comes to staying at hotels so basic amenities are usually fine, however this one fell a little short of our expectations, even with a good price point. Now we know why it was a lower nightly rate. The cleanliness was fine (not bad, not great but just good enough). There were no services available what so ever. No room cleaning until you check out. Bed was fine but pillows were hard. NO coffee, tea, or even water.....not to mention no ice machines or vending ma... read more
Business response:
Ian, thank you for your review. We are sorry for not meeting all of your expectations and regret the inconvenience caused. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. Also, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We have a full-size refrigerator that inc... read more
Overall, staff was not training properly to take care the customer. Property under average in cleaning including the room itself. This is the last time I would stay in this hotel name. Thank you for asking my opinion
Business response:
Hue, thank you for taking the time to review your stay with us. We apologize for the cleanliness issues you outlined and take steps to ensure we are more diligent going forward. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered to make sure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.