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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Good - my room was clean, and provided me exactly what I needed for my stay. The Bad - Every day, there was new trash on the ground in the elevator. The same dusty footprints were all over the interior door of the elevator everyday I was there indicating the elevator was never cleaned, despite Extended Stay America's literature posted on the walls indicating their partnership with multiple cleaning product companies to ensure a healthy, clean environment. The Ugly - staff had placed a door stop in the back exit door to k... read more
Business response:
Jeffrey, thank you for sharing your experience at our hotel. We are glad you were pleased with our accommodations and that you had a pleasant stay overall. However, we apologize for regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. ... read more
Our stay at extended stay was pleasant.
Business response:
Lettie, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Debatable Stay Check in wasn’t too smooth. Gentleman claiming to be newly hired GM didn’t know how to work computer. Room was clean but not too many pillows for two people. “GM” took up two parking spaces when he parked his large truck. Dog barking late at night front desk wouldn’t answer, had to go down there, finally stopped after two hours.
Business response:
Brianna, thank you for sharing your feedback. While we are glad you liked your clean suite, we apologize for the unsatisfactory service you experienced at check-in. We also regret the inconvenience you had due to the disturbance caused by the barking of the dog and that our associates did not answer your call. We will review this with our front office team to be more diligent. Your rating is appreciated, and we hope to provide you with a better stay in the future Sincerely, Hotel Management
This was the first time staying at this location and it was a excellent experience and highly recommended
Business response:
Thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It's a pleasure to know you had a great stay with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The property was clean, although dated and worn. The staff was friendly and helpful. Our room was quiet and the bed was comfortable. Overall, it was a good place to stay.
Business response:
Thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our clean and comfortable accommodations as well as our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.