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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location and price were desirable, the room conveniently had a full fridge and microwave, there was a sign by registration stating they could provide dishes as needed. I found the room acceptable, though not high quality. There weren't shampoo and conditioner in my room. The shower head was dirty with build-up so the water came out hard and uncomfortable. During my shower I noticed hair allllll over the walls and soaps I'm in the soap dish which was obvious the shower had NOT been cleaned thoroughly after the last user. ... read more
Business response:
Thank you for sharing your feedback with us. Although you liked our convenient location and price, we apologize for the housekeeping issues in your suite. We will relay your comments to our housekeeping team to be more diligent moving forward. Your rating is appreciated, and we hope to provide you with a better stay in the future. Sincerely, Hotel Management
Not terrible, but not great. Room was clean, all the facilities worked. Service was to a bare minimum, perhaps this was due to Covid 19 procedures. We stayed for 4 nights and had to take towels down to front desk to exchange for clean ones. This also applied to bedding that got wet, due to a leaking water bottle (our fault).
Business response:
James, thank you for choosing Extended Stay America. We are happy to know you had an overall pleasant stay with us and liked your well-kept suite. However, we regret the inconvenience you had. Kindly know, keeping the well-being and safety of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
I mean, Meh. Nothing fancy. The girl at the front counter was really nice. However, they charge you 100 dollars deposit up front, then charge you again for the reservation. This was not mentioned on the booking site. You get your deposit 24-72 hours later after checkout. Hotel looks aged, thin walls, but it was clean. No breakfast, but free wifi.
Business response:
Thank you for being our guest at Extended Stay America. We are glad you had an overall pleasant stay and were impressed with the service you received from one of our front desk associates. However, we regret you were disappointed with our incidental charges and for not meeting some of your expectations. We value all your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Chevy, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Brittney, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Recomiendo 100% Muy bien el personal amable. El cuarto limpio y cómodo
Business response:
We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for recommending us to future travelers, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Linda, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,167 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.