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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Steven, we are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Upset about having to pay a extra fee on having housekeeping come by and clean when needed. Other than that amazing.
Business response:
Jasper, thank you for choosing Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. However, we regret your disappointment with our housekeeping fee. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
The front dest clerk was sloppy, rude anf outrighted insulating. The lobby was no welcoming. The room was clean and nice linens
Business response:
Thank you for sharing your evaluation with us. Although you had a comfortable stay in your clean suite, we apologize for the behavior and unprofessionalism showcased by one of our front office associates. Your comments matter a lot, and we assure you they will be discussed with our staff to make sure we improve our service level. You are a valued customer and everything we do is aimed at providing you with an excellent hotel experience. Please come back and see us again. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Jessica, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that our accommodations and all of our services met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Sweet get away Nice
Business response:
Chris, thank you for selecting Extended Stay America - Albuquerque for your getaway. It was a pleasure to know your stay at our property was comfortable and that you were impressed with our service and accommodations. Your rating is genuinely appreciated, and we look forward to your return visit. Sincerely, Hotel Management
Business response:
Jasper, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Looks can be deceiving It appeared like a nice place from the exterior, but the inside didn’t match. We washed the linen and pillows ourselves because they appeared to be dirty. They looked 100 percent better after the wash. The cleanliness of the hotel left a lot to be desired.
Business response:
Joseph, thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope to welcome you back so that we can provide you with a much better experience and on the highest rating. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.