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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I called the front disc for early check in at 1:00pm, they told you need to pay extra $25.00. also, they don't accept cash for the payment.
Business response:
Thank you for reviewing your stay. We are happy your overall experience was enjoyable, but we are sorry for not meeting your expectations with some of our hotel policies. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Nice spacious room. Great front desk staff. Clean and comfortable.
Business response:
Thank you for reviewing Extended Stay America online. It feels good to know you enjoyed the spaciousness of your room and that our front office associates courteous service made for a memorable stay. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Smoke and clog. The accommodations were modern, comfortable, and ok for the price but there was a slight scent of cigarette smoke in the room and in the Halls. The bathroom sink was clogged.
Business response:
Scott, thank you for sharing details of your stay. We are glad you had an overall pleasant stay here. However, we apologize for the inconvenience caused to you. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your feedback regarding the bathroom sink is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Everything was nice except the cabinets were dirty under the sink and it stink and there was old soap bars on top of the shower.
Business response:
Latisha, thank you for being a guest. Although you had a pleasant stay with us, we apologize for the cleanliness and odor issues you experience in your room. Your feedback is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Great Value for the stay It was a great stay, quick check in and clean rooms with comfortable feeling
Business response:
Lamonte, thanks for the kind review. We are delighted to read you liked our quick check-in service and could experience a relaxing stay in your well-maintained room. It was a pleasure having you as our guest, and we look forward to welcoming you all for another outstanding visit at Extended Stay America. Sincerely, Hotel Management
Awesome! Loved the great, friendly service. And loved almost everything about my room. BEST that they had different kinds of pillows on the bed!!! One was thinner/softer that the others! ONLY bad part was the shower drain didn't work. So I had to shower with a temped pool of dirty water over my feet :-(
Business response:
Botielus, we truly care about delivering excellent service and well-appointed rooms to all of our guests and thus our team thanks you for recognizing their hard work in making your stay a memorable one. Your feedback has been shared with the maintenance team for review and action. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,167 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.