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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Paul, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
A good place to stay Since I stayed there last some renovation has been done which suits the place well and i enjoyed coming “home” having my own little kitchen and being independant. 3 days, taking care of the room in your own, housekeeping is once a week. So if you don’t like it that you have to clean up after yourself then you probably should book something else
Business response:
Nicole, thank you for making Extended Stay America your home away from home. It is delightful to know you were happy with your well-equipped room with a full-size kitchenette. We want you to know that our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We invite you to stay with us again the next time you are in Rio Rancho. Sincerely, Hotel Management
Pretty good The key card wouldn't work consistently, had to get it replaced twice and still have problems. The stove in the kitchenette is smaller than expected, you can not fit 2 pans on it (maybe you could if you used the hotel's pans but I brought my own). And the continental breakfast left a little to be desired. Overall great staff, very attentive decent location.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased to know your stay with us was good and that you liked courteous service. That being said, we are sorry for the inconvenience you experienced while you were here. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Report Missed the continental breakfast and they did not change or make up the room
Business response:
Thank you for sharing your feedback. We are pleased your overall stay with us was good, but we are sorry we missed meeting some of your expectations. We would like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. It was good to have you at Extended Stay America, and we hope to welcome you back soon. Sincerely, Hotel Management
I have never stayed at an Extended Stay before. Overall It was ok. Nothing special but the room was clean and for an overnight stay it was ok. I'm used to nicer hotels but for the price and location, it worked. Staff was helpful and friendly.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know your stay with us was comfortable and that you were impressed with our courteous service. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
Nice hotel, convenient for us.
Business response:
It feels good to know you are a loyal guest at Extended Stay America. We are thrilled to know you liked our well-maintained property and that our convenient location close to many destinations was the highlight of your stay. Thank you for your review, and we look forward to serving you again at your home away from home. Sincerely, Hotel Management
Everything was excellent...! My wife & i were just a little unconfortable with the bed , the comfort level was uncomfortable. The size didnt feel like a queen size. But everything else no problem we were thinking of staying again it was quite.
Business response:
Thanks for the wonderful feedback. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great location but staff isn't very friendly Check in was just ok. The gal at the counter looked like she had just woken up and was not very welcoming and did not smile. The room was really nice and it was in a very nice, safe area. The king size bed was AMAZING!!! At check out the following day there was no coffee and when it was brought to the girl at the counters attention she said it would be 8 minutes and made no attempt to get the coffee started. Great hotel, but staff could use some refresher courses on how to greet a... read more
Business response:
Shanna, thanks for being our guest at Extended Stay America. We are glad to read you were impressed with your room and that our location was perfect for your needs. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,167 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.