Extended Stay America - Albuquerque - Rio Rancho

Business response:

Thank you for being our guest. We are pleased to know you were impressed with our associates and that you had a pleasant time with us. However, we are sorry we missed meeting some of your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Robert, thank you for evaluating your stay. We are sorry for the cleanliness issue you encountered in your room. Your feedback has been shared with the housekeeping team to be more diligent in their work ensuring that such mistakes are not repeated. Thanks again, and we hope to host you back in the future for a much better experience. Sincerely, Hotel Management 

Business response:

Wendy, thank you for staying at Extended Stay America. We are glad to know you were impressed with the great service delivered by our associates and that you loved your well-appointed room. It was a pleasure to have you here, and we cannot wait for your return visit. Sincerely, Hotel Management 

Business response:

Anthony, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Kimberly, thanks for the feedback. It’s nice to read you had an overall pleasant visit and found us to be a good value. However, we are sorry for the inconvenience you had while finding our hotel. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Mark, thank you for the glowing review of Extended Stay America. We’re thrilled to know you loved your cozy room and that you were impressed with the hospitality provided by our staff. We appreciate your great feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Juan, thank you for choosing Extended Stay America. Although it seems overall you had a pleasant time, we are sorry for the delay you experienced upon check-in. Your feedback has been shared with the appropriate team. We appreciate your business and hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for the amazing review of the Extended Stay America. We are delighted to know you had a good stay and that you found us to be a good value. We appreciate you highlighting our location and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Rick, thank you for sharing your feedback. Although you had an overall pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management