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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoke and clog. The accommodations were modern, comfortable, and ok for the price but there was a slight scent of cigarette smoke in the room and in the Halls. The bathroom sink was clogged.
Business response:
Scott, thank you for sharing details of your stay. We are glad you had an overall pleasant stay here. However, we apologize for the inconvenience caused to you. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your feedback regarding the bathroom sink is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Everything was nice except the cabinets were dirty under the sink and it stink and there was old soap bars on top of the shower.
Business response:
Latisha, thank you for being a guest. Although you had a pleasant stay with us, we apologize for the cleanliness and odor issues you experience in your room. Your feedback is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Great Value for the stay It was a great stay, quick check in and clean rooms with comfortable feeling
Business response:
Lamonte, thanks for the kind review. We are delighted to read you liked our quick check-in service and could experience a relaxing stay in your well-maintained room. It was a pleasure having you as our guest, and we look forward to welcoming you all for another outstanding visit at Extended Stay America. Sincerely, Hotel Management
Awesome! Loved the great, friendly service. And loved almost everything about my room. BEST that they had different kinds of pillows on the bed!!! One was thinner/softer that the others! ONLY bad part was the shower drain didn't work. So I had to shower with a temped pool of dirty water over my feet :-(
Business response:
Botielus, we truly care about delivering excellent service and well-appointed rooms to all of our guests and thus our team thanks you for recognizing their hard work in making your stay a memorable one. Your feedback has been shared with the maintenance team for review and action. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Building was too old, but overall it was ok for the price.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and were happy with our affordable rates. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Extended Stay America relaxation My day was excellent and staying at Extended Stay America felt comforting and relaxing.
Business response:
Ramon, we appreciate you being our guest. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your review is appreciated, and we hope you will come back to stay at Extended Stay America again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
House keepers needed on a busy weekend Traveled for 12 hours, but they lacked the housekeeping staff which made it hard to check in. However they did try their best. Need to find more house keepers. Maybe day labor or temp service could be contracted.
Business response:
Sherry, thank you for staying at Extended Stay America. We are pleased to see you had an overall pleasant time with us, but we are sorry for your room was not ready upon arrival. We are reviewing this situation to see what went wrong so we can avoid this in the future. We value your suggestion and hope to see you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.