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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Free breakfast = Not! Breakfast to go was horrible. CoffeeMate bottles were completely empty, sad display of grab and go bar.
Business response:
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
It was a nice room, but the water drained slowly when taking a shower.
Business response:
Christina, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
We are delighted you had an outstanding experience at Extended Stay America and that you loved all the aspects of our hotel. Thank you for the excellent rating, and we look forward to seeing you again soon. Sincerely, Hotel Management
Good hotel for the price Hotel staff was great. Very friendly and helpful. Only there for 1 night. Only weird thing was some older lady hanging out in the lobby. Was there all 4 times I went through the lobby. Ranging from 3pm when I checked in to 5am the next morning when I left. She had items laid across the entryway so you actually had to walk around them to get out of the lobby. Very weird. Also, Wi-Fi was extremely slow.. Should have high speed, shouldn't have to pay extra for high speed internet.
Business response:
Jim, thanks for being our guest at Extended Stay America. We are glad to read you had a comfortable stay and found us to be a good value. Your feedback is appreciated as it will help us improve our service and facilities moving forward. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Sarah, we are delighted you had an outstanding experience at Extended Stay America and that you loved all the aspects of our hotel. Thank you for the excellent rating, and we look forward to seeing you again soon. Sincerely, Hotel Management
Quick Stay Everything was good for the price
Business response:
Darin, thanks for being our guest. We are glad to read you had an overall comfortable stay and that you found us to be a good value. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Convenient location close to mall, stores, restaur Room was comfortable. Breakfast was not as described
Business response:
Thank you for being our guest. We are glad to read you had a nice stay with us and liked our convenient location close to many places. We have discussed your feedback with our staff so that we can increase our level of hospitality in future. We have also shared your feedback regarding our grab-and-go breakfast with our Brand Leaders to make sure we correct the mistakes going forward. We appreciate your business and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Nicholis, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Good value but still a disappointment. Condition of rooms from cleanliness standpoint not acceptable. Drains slow. Bedding stained.
Business response:
Stephen, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.