Extended Stay America - Albuquerque - Rio Rancho

Business response:

Darin, thanks for being our guest. We are glad to read you had an overall comfortable stay and that you found us to be a good value. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad to read you had a nice stay with us and liked our convenient location close to many places. We have discussed your feedback with our staff so that we can increase our level of hospitality in future. We have also shared your feedback regarding our grab-and-go breakfast with our Brand Leaders to make sure we correct the mistakes going forward. We appreciate your business and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Nicholis, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Stephen, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management 

Business response:

Ricardo, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Nichole, thank you for staying at Extended Stay America. We are glad to read you liked our courteous service and convenient location as well as your well-appointed room. We value your feedback with regard to the television and have taken a note of it. Thanks once more, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Juan, thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Reviews such as yours mean a lot! Thank you once more for your kind comments, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Loretta, we appreciate your review of your stay at Extended Stay America during your loved one's medical procedure. We are glad to know you had a comfortable time with us. We wish your loved one well in his recovery. We were pleased to accommodate you and hope that you will stay with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you were overall satisfied with your visit, we are sorry for the cleanliness issues you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope to see you again soon. Sincerely, Hotel Management