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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booking with Expedia doesn't guarantee your room. We were told when we got there that our room was cancelled by the hotel manager to accommodate a larger booking from a sports team. When I asked how that could be because I already paid for the room the attendant lashed out at me and stated "first of all you paid Expedia, not us. We haven't charged Expedia so your room is not guaranteed." The room was filthy, hair in shower, no remote, etc. I doubt I'll use Expedia again and will definitely never stay at this hotel ever again... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the concern with your reservation. In response to your feedback, I will be looking into the cancellation and ensure that in the future this does not happen again. I really appreciate you bringing this to our attention and I sincerely apologize. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
high crime rate according to the local police. My truck was broken into. And we found out it's a high crime area from the local police. And the bed was terrible.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the inconvenience during your stay. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Horrible shower head awfull pressure Got to my room 343 totally in renovation how can you send a person to a room that is totally inrebuild mode this after traveling all day arriving at midnight very awefull experience
Good for what it is! Great for an Extended Stay but these places still attract druggies and parolees. Be prepared for some uneasy feelings and lots noise on the weekends.
room was not very clean
No breakfast and dirty room! They didn't serve breakfast when we stayed there. When I inquired about it, I was told that they forgot to order breakfast items. The room wasn't clean either, we found used beer bottles under our bed.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that we did not have the breakfast replenished during your visit. In response to your feedback, I am making sure that our breakfast orders are made weekly. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Horror story I called ahead to tell them we were going to be about 11 pm getting in and they said no problem. We got there and they said no more rooms. After some searching, they found a room for us. They told me to pack my stuff for the next day because they were going to have to change our room for the next night. Went to my son's baseball tournament, returned and they once again said no rooms. They magically found one for us, it was occupied. Ooops. They found another one and I told them to check it this time first. The r... read more
Business response:
The staff and I read your comments about your stay with us. Please accept our most sincere apologies for not having your room ready upon arrival. Your comments were reviewed by the staff, and we will ensure rooms are ready in the future to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Went in to check in at 5:30. No rooms assigned to guests and many not cleaned yet. Had to return at 7:30 at which time, same situation. They tried to put me in a room that had just been painted and smelled of new paint! Took at least 30 minutes to finally get to a room and by then, my dinner was cold! They had insufficient staff for cleaning and checking people. The first time I arrived, there were 6-8 people milling around the lobby waiting for a room! The second time, I had to wait for 15-20 minutes for a desk person to ev... read more
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were no5t happy during your stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.