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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful awful awful...fyi theyll probably give away your room before you get there but still charge you!
Dirty, dirty! bathtub floors sink chairs bed everything dirty. No front desk help at check out l. Some one banging on doors at 1:30 am for almost a hour and nothing was done about it. Not the hotel it used to be.
Business response:
Savino, thank you for your review. Please accept our sincere apologies for the service issues you experienced during your stay and for not able to resolve it. We assure you that we have discussed your feedback with our team, and we’re working with them to prevent such incidents from happening again in future. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Unable to print receipt upon request. Breakfast was not intended to stay and dine.
Business response:
Thank you for being a guest at our hotel. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point in time. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
the hotel and rooms were not clean and the shower was dirty. hallways are dark. there was a big crack under the door and had to cover it with towels
Business response:
Thank you for evaluating your stay with us. We apologize for the issues you experienced in your room which caused an impact on your overall stay. Please be assured that we have shared your concerns with our maintenance and housekeeping teams, and we will be more diligent with our efforts going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Creepy hotel I made a reservation when i arrived i was told the room wasn't available had to pay for additional 2 rooms on top of reservation. Girl at front desk could not explain why my reservation wasn't available hotel looks dated and dirty. Rooms are dated had to kill a bug 5 minutes after i walked in room. Bed not comfortable. Ww had to sleep in separate rooms veey difficult when you have 3 kids and all of them want to sleep with grandma. Patking lot was dark and there were some questionable characters out there. The on... read more
Business response:
Irma, thanks for the feedback. Although we make every effort to be perfect, sometimes we fall short. Please accept our apologies for the difficulties you experienced while you were here. We have shared your feedback with the appropriate teams, and we’re taking necessary steps to prevent these issues from happening again in the future. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Unsatisfied
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Room was not cleaned, I saw small bugs in bathroom
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Won’t stay again The room was dirty and the grab and go breakfast was a joke. I emailed the manager and guest relations and while they did give me a partial credit, no one actual responded to my email.
Business response:
Julie, thank you for being our guest. We are sorry for the cleanliness issue you had in your room and that our grab-and-go breakfast was not up to your expectations. Your comments will be shared with the concerned teams so we can understand what happened and correct our process to ensure a better experience. We hope you will give us a second chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
Christina, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.