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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Think cheap Do not stay here unless you want to waste your money. Beds are hard, blankets are rough, only one flat sheet for the pullout couch, breakfast consisted of coffee, muffins (3types), granola bars and tea that’s all;
Business response:
Thanks for the feedback. We are sorry you were unhappy with our bedding and regret the inconvenience you had with our complimentary grab-and-go breakfast. Please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Forgot to Clean Bathroom So I initially thought this was a pretty good deal. A little kitchen, sitting area - plenty of room for family of four. The bathroom sink had a dark hair in it and the mirror hadn’t been cleaned. I still thought, it’s okay. Then I got in the bathtub and was at a different eye level. OMG. There was blood or stool remnants streaming down the toilet on the underside where you wouldn’t initially see it. GROSS
Business response:
Please accept my sincere apology for the difficulties you encountered with your bathroom. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Awful Upon arriving, I called to change the name of who would be checking in to the room and the front desk lady assured me everything my reservation was good for a deluxe studio and she had changed the name in the reservation. When we arrived, we were told they sold out of the rooms I had reserved two weeks prior and gave us to smaller rooms. Also, when checking in I changed the payment method but the old payment method was still charged. Rooms where tiny and we had to be separated.
Business response:
Thank you for taking the time to post your review. Because we know how important a first impression is, your comments will be shared with our team to prevent such an occurrence in the future. We know you have choices, and we hope you will come back to see us for a warmer welcome and more satisfactory experience. Sincerely, Hotel Management
Business response:
Joe, thank you for choosing to stay at our hotel. We are sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we usually deliver. Sincerely, Hotel management
Won't ever stay again Wasn't happy with it at all. Our room keys wouldn't work. Had to go back 4 times. Finally 1 key worked. T.v. remote wouldn't work. Went down 2 times for that. Front desk wouldn't send anyone up to get 1 that would work. Seems like we got a horrible room. Door had screws coming out of it. Had to Move recliner to pull sofa bed out and there was food and trash all under it. The pull out bed had food crumbs in it plus was covered on urine stains and gross
Business response:
Thanks for evaluating your stay. We apologies for the service issue you encountered while here. We have shared your concern with our front desk team and have taken actions to ensure we do not repeat these issue in the future. We are reviewing the situation as a training tool to improve our procedures and make sure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
Very Noisy Hotel Dogs were barking after 10pm 2 out of 3 nights we were there. It seemed like there was very little noise insulation from people in rooms to both sides and above us so we were forced to use the TV as white noise to be able to sleep. The ice maker was out of service for several days before we arrived (according to front desk staff) and the ice machine wasn't even in the building while we were there. The ice trays we were told to use in the room had a gross white film on them, so we refused to use them due to t... read more
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. Our efforts are always to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, so it has been discussed with appropriate individuals in an effort to enhance the quality of our service and facilities going ahead. We would like to regain your trust so please consider giving us a chance to earn your highest marks in the future. Sincerely, Hotel Management
Business response:
Please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. Please consider choosing us again so we can restore your faith in us. Sincerely, Hotel Management
Blood stains, Urine stains and Tater Tots If you like blood and urine stains on your bed mattress and tater tots under the coach, this is the place for you. Bring your own ice unless you are staying longer than overnight. No ice to be had. Front desk staff appears from a back room after timing the bell and calling out numerous times. Hotel and room stunk. Manager offered a gift certificate for another stay at one of their properties which is nice but does not change the experience we had.
Business response:
Valerie, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Lousy... The room smelled like someone died in it. The two chairs by dining table looked like that they had not been cleaned for years and had stains like someon peed on them. Floor was not moped.i was bitten by spiders, killed two of the.
Business response:
Uschi, we are extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, and what you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.