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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sean, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
They never gave us TOWELS. Everytime we asked,it was always in the dryer blah blah blah. The phone in the room didnt work. There were hairs on the bed sheets that didnt belong to us. Whoever cleaned the room didnt CLEAN. I will NOT visit this ESTABLISHMENT ever again
Business response:
Gina, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to ... read more
Zero stars/terrible business & customer service This hotel ignores hotels.com reservations and overbooks. Hotels.com customers WILL NOT have a room here despite "the paid for and reservation guaranteed " confirmation you will get. Our group had 6 rooms reserved, paid for and confirmed and all were told "sorry we're overbooked and don't have rooms for you". Extremely rude staff, especially the manager! Do not give this hotel any business...you'll be sorry!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Someone will have to pay me to stay there again It was the worst hotel experience I've ever had, from beginning to end. The front desk person seemed irritated that I interrupted her afternoon when I arrived. The bed was about a foot from the AC, so if it's hot and you need the AC on high, it can be noisy and uncomfortable. I reported that the bathroom sink drain was very slow, and no one addressed it during my stay. I discovered that I'd have to pay for housekeeping if I wanted it because I was staying for less than 7 nights... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
No batteries in smoke alarm, sticky dirty floor, bad reception on all television channels, air conditioner partially worked, candy and candy wrappers on floor, trash left behind in trash can, very rude manager/team leader. Yvette was rude from check in to responding to condition of room. Was more interested on baby monitor when I was checking in. Will never stay at an Extended Stay America again.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Bad Hotel staff was the only thing good about the stay. Tv was broken, no coffee pot, no continental breakfast as listed, wi-fi was slower then dial up and the hotel carried every noise as if it was right in the room
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Waited a half hour for someone to appear at front desk to check us in. Room had roaches. It doesn't stop there
Business response:
Thomas, thank you for being our guest. We sincerely apologize for the problem you encountered at the time of check-in and the housekeeping issue you had in your room while being here. Your feedback is important to us, so it has been discussed with our team to step up their game and work more diligently going forward. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management
NO dishes in the kitchen area, NO pool to swim in, NO maintenance for toilet not flushing, DID NOT KEEP up on the to go breakfast and not much to choose from.
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Toilet issues Stayed in room 146 for over a week, had a terrible experience with our toilet. We had to flush our toilet once every time you would stick a small wad of toilet paper into the toilet so it would not get clogged. Called the front desk 10 minutes after arrival the first day and complained that the toilet was clogged. She asked if we wanted to move to a different room, we went to the next room but it smelled like smoke. So I just said to her for us to go back to the original room, asked for a plunger she said they ... read more
Business response:
We sincerely apologize for the issues you encountered in your room and for the inconvenience it caused. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis, and we are already working to address the problems you mentioned. Please consider giving our hotel another chance, so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.