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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Alfredo, on behalf of our entire team, please accept our sincere apologies for not living up to expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thomas, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, General Manager
So Disappointed I booked a hotel in my city and this is silly but I was looking for a fridge in my room and free breakfast. When I arrived at the hotel the front desk person informed me that they were completely booked. I called the customer service line and was put on hold while they verified it was actually booked. They put me on hold while they tried to find a room. They said they found an upgraded room for me at a hotel 15 minutes away in another city. We said yes so the night wasn't ruined. When we arrived at the new ho... read more
Business response:
Thank you for sharing your feedback. We apologize for your inconvenience and that we were unable to accommodate on this visit due to guests staying over unexpectedly. We hope to have another opportunity to provide you with the service and comfort you expected on this visit. Thank you, General Manager
Need an Extended Stay hotel? I'd run from it! We had a laundry list of problems. I'll list them below. To give you an idea of who we are, we are a family of 6 that needs a suite to sleep all of us comfortably. This is our biggest focus. 1) the hotel "Lost" our reservation. But expedia clarified that she was not looking in the right place. Wasted 20 minutes at check in with 4 cranky kids who had been cooped up in a car for 12 hours! 2)Both luggage carts had a flat 3) Pull out couch mattress, was basically a blanket. I slept ... read more
Business response:
We would like to offer our sincerest apologies for not living up to our typical standards. While we always want to provide a pleasant stay for each guest, sometimes we fall short. Be assured your concerns will be shared with the responsible teams in an effort to improve our performance moving forward. We deeply regret the inconvenience caused, and please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, General Manager
No one at front desk The hotel is min-managed. There was never anyone at the front desk, the keys didn't work consistently, the elevator was down, the remote doesn't work, there was only 1 housekeeper....I really don't care; I just want a convenient and comfortable place to stay. On our last day, we had a flight to catch. We forgot something in the room, the key didn't work. No one was there to help. We had to just leave. What a nightmare. Everyone we talked to had the same experience: we were given a dirty room, our keys ... read more
Business response:
Write your comment.Thank you for your feedback. t was troubling to read about your experience at our hotel. This is not the impression we like our guests to to have when they select our hotel for their lodging needs. It is unusual for us to receive this type of feedback about our staff, so we sincerely apologize we let you down. I have shared your comments with my team to ensure we meet the high standards you should expect from us every single stay. We invite you to come back and validate the changes we will be implementing ... read more
Won't be back. At first we were told (at 5:30 PM) that there were no rooms with King beds available. I had booked a King room. They checked with housekeeping and found us one that was clean. I was optimistic when I saw how nicely furnished the hotel was. It was fresh and clean and had ample space. The suite had a sofa and arm chair, king bed, two desks and three desk chairs. However, there were no Dishes, glasses or utensils in the unit. You must request them, which we did in the morning, but they never brought them up. The ... read more
Business response:
Michael, Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying wit... read more
DIRTY!!! you over booked my room. So I didn't have one when I got there. They gave me a king and sofa sleeper for 3 people, when I need 2 doubles and a sofa sleeper. The room was dirty, crumbs, hair & buttons on the floor, stove top looked like it hadn't been cleaned for months and the bed was uncomfortable. We had to get our towels & soap at the office. And there were no plates and spoon in the room, the iron didn't work also. For an Extended stay it SUCKED BIG TIME! There was trash on the floor in the elevator on Thurs. wh... read more
Business response:
Shauna, first and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns in regard to cleanliness and service will be shared with the respective teams in an effort to improve our future guest experiences. We are sorry you were unhappy with our hotel policy, as per our brand standard requirements, we keep all the in-room amenities at the front desk rather than leaving them in the rooms. We hope you will give us an opportunity to make this up to you ... read more
Bad Service Phone and TV remote control did not work when we first checked in. As front desk lay told me Hotel changed towel and clean room every 8 days !!! I tried to call front desk to ask the pw for wifi, none answered the phone. During 3 days stayed in hotel I only saw one person taking care of everything : Front desk lady !!! Won't recommend to anyone this hotel. They need to improve their service !
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review concerns me very much. As per our brand standard requirements, we keep the kitchenware and toiletries at the front desk rather than leaving them in the rooms. Although our housekeeping service was done on the weekly basis, we are happy to provide this to you at a minimal fee on your request. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you... read more
Ok but they only cleaned the room once a week!! They only cleaned the room once a week. Had to change and ask for clean sheets and towels on one of the tuesdays. Then no one could speak English. Refrigerator ran to loud and could not sleep. Overalll not to good!!
Business response:
Thank you for being our guest. We apologize that you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying wit... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.