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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was spacious and clean. The beds were not comfortable at all and one of the air conditioners did not work. The pull out bed did not have any bedding or sheets in the room. Front desk was able to provide that, so no big deal. We requested maintance order for the air conditioner, but no one ever came to fix and they were fully booked so we could not change rooms. The only good thing is it was overcast duringbour stay so it was nkt too hot. Staff was friendly
Business response:
Dear Andrea, We are sorry to hear about the concerns you experienced during your stay, particularly with the air conditioning and bedding arrangements. Your feedback has been shared with our maintenance and housekeeping teams to prevent such oversights in the future. We are, however, pleased to know that our team provided courteous assistance and that you found the room spacious and tidy. Thank you for your comments, and we hope to welcome you back for a more comfortable stay. Sincerely, Hotel Management
Plenty of parking, quick friendly check in, room was clean. Pillow needs to be changed and/or washed. Pillowcase was clean. Shower head above 6’.
Clean room. Slow response at check-in.
Business response:
Dear Wayne, It is great to hear that you found your room clean and comfortable. We strive to provide a welcoming environment for all guests. We apologize for the delay you experienced during check-in and appreciate your patience. Your feedback helps us improve our service, and we hope to have the opportunity to provide a smoother and more enjoyable experience on your next visit. Sincerely, Hotel Management
The only bad thing is the strong pot smell in all the hallways, but the rooms are clean.
The area felt very safe and the staff was nice. The rooms were clean except for a sticky patch on the window side of the bed. It is noisy from the highway and the breakfast could have been better. There was instant oatmeal, coffee/cocoa and granola bars and packed mini muffin.
Business response:
Dear Larry, It’s wonderful to know you felt comfortable in the area and appreciated our friendly team. We are also glad that the room cleanliness met your expectations overall. Your comments about the breakfast selection and noise will help us make improvements for future guests. Thank you for choosing our hotel. We look forward to welcoming you back for an even more enjoyable and restful visit next time. Sincerely, HotelManagement
staff was great!!
Business response:
Dear Juan, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are pleased that we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest. We look forward to your next stay! Sincerely, Hotel Management
It’s nice but they only clean where you can see the sink drains where clogged with hair the mattress are a lil thin there okay but not really nice kitchen with fridge
Business response:
Dear Rocio, Thank you for taking the time to share your observations. We are glad you found aspects of your stay enjoyable and appreciate your feedback regarding the room and kitchen areas. Your comments help us identify opportunities to enhance the overall guest experience, and we have shared them with the relevant teams. We are committed to maintaining a comfortable and welcoming environment for all visitors and truly value your input. We hope to have the opportunity to provide an even more satisfying and pleasant stay in ... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 1,977 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.