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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a nice hotel. I guess I just didn’t understand that if you stayed a extended amount of time, you didn’t get daily room service. It was an extra charge to have our room cleaned each day. So, if you needed clean towels you would have to take the dirty ones to the front desk and exchange them for clean ones. I didn’t really go on vacation to do what I do at home.
Business response:
Carol, thank you for staying at Extended Stay America. We are glad you had a pleasant time here, but we are sorry for not meeting your expectations with our hotel policy. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
We had to be reassigned a new room because the dish washer was flooded and they neglected to check it before our check in time. The microwave in that room had also been broken off it's hanging place and sat on the one counter, leaving no space for cooking. Breakfast was our biggest disappointment though. It's just a coffee bar, with prepackaged muffins and prepackaged oatmeal. The saving grace is that you do have a kitchenette in your room, so you could make your own.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We are pleased your stay was a comfortable one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Stephanie, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The front desk staff was very accommodating and friendly! They were extremely busy yet still very nice. Thank you so much!
Business response:
Thank you for the fantastic feedback of Extended Stay America. We are glad to know you were impressed with the excellent service delivered by our front desk associates and that you had a great stay here. It was a pleasure accommodating you, and we cannot wait for your next visit. Sincerely, Hotel Management
Excellent stay. Felt like home. Front desk people were very friendly & efficient. Angie & Shannon especially. If I need anything, they would always help me. The will manicured pool was constantly in use. Very clean room with a view. Will definitely stay here again.
Business response:
Kim, thank you for the nice review of the Extended Stay America. We are glad you had a great stay and that our staff was attentive to your needs. We will be sure to share your compliments with Angie and Shannon. Thanks again for your feedback, and we look forward to welcoming you back soon! Sincerely, Hotel Management
Easy access to restaurants and shopping
Business response:
Jennifer, thank you for your kind review. We are delighted to know you had a had an excellent stay with us and liked our convenient location close to many restaurants and other spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 4.2 star rating with 1,105 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.