This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Jennifer, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you!
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Mike, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Vikki, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Computers were down, room was okay, nothing special. This location is better than the other one across the road, recommend not to stay there. Front desk staff are rude.
Business response:
George, thank you for taking the time to share your feedback. We are pleased to know you liked our location and had an overall pleasant stay. However, we are sorry for the rude behavior of our associate. We provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Dirty bed and Dog crap We have stayed at this hotel numerous times in the past, because of its location, and proximity to area softball fields. This time however it left a lot to be desired. Upon arrival no one was manning the front desk, my self and another patron waited close to 15 minutes for someone to show up. We checked into our room, it was as expected; however that night when we went to make the sofa bed out dirty bedding had been left on it from previous occupants. After attempts to call the front desk, and no answe... read more
Business response:
Michael, thank you for making us your home away from home. We are pleased to know you liked our location, but we are sorry for not meeting your expectations this time. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, your comments have been shared with the front desk team members to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. Sincere... read more
Bare bones extended stay hotel. No daily towel or bed service, no coffee maker, cups, etc. Kitchen completely bare. Had to go get items next day. Clerk all alone and couldn't deliver even though asked earlier. Dirty towels on bathroom floor when we arrived in the room. No printer available to download boarding passes, no ice made in freezer and no icemaker. Extended stay usually means these things are readily available. Breakfast had no protein. Very minimal. Lobby area bathrooms not marked and lock did not work by one next ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 1,976 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.