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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived they did not have a room for us. There was someone in the room assigned to us. Once the person was removed we were given a dirty room. Hair in the shower, dog food on the floor. We asked for fresh bedding and changed the sheets ourselves. They were to clean the room the next day and did not do a good job. Hair was still in the shower and dog food still in the floor.
Business response:
Dear Guest, Thank you for sharing your experience, and please accept our apologies for the unacceptable conditions you encountered during your stay. We are sorry for the confusion at check-in and, even more so, for the cleanliness issues you faced afterward. Your experience falls far below the standards we hold ourselves to, and we are taking your feedback seriously. We have already addressed this matter directly with our housekeeping and front desk teams to understand what went wrong and ensure it does not happen again. You... read more
There were no bath towels in my room. I called the front desk to ask for towels and no one ever showed up. I ended up using the hand towels to dry off after showering. I was only there one night so I made do. It’s just an inconvenience.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the absence of bath towels and the lack of prompt response from the front desk. This does not reflect the standard of service we strive to uphold. We value your feedback as it plays a crucial role in our efforts to improve, and we appreciate you bringing this to our attention. We hope you will consider giving us another chance to provide you with a better stay.Sincerely,Hotel Management
Guess coffee & a muffin is what they call breakfast no pool even if website says theres a pool
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely apologize for any confusion concerning our breakfast offerings and amenities. Our primary goal is to ensure a positive experience for all our guests, and your feedback plays a crucial role in our continuous improvement efforts. We look forward to the opportunity to welcome you back and to deliver an even better experience in the future.Sincerely,Hotel Management
Squeaky bed I was real disappointed because the bed was in really bad condition, real squeaky any movement on top of the bed and it would make a noise. I asked the manager to get another room and I was denied. We left early.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the discomfort caused by the bed and the lack of support when you requested a room change. This is not the level of service we aim to provide, and we deeply regret the frustration it caused. Your concerns will be addressed with our team to ensure improvements are made. We truly appreciate you bringing this to our attention. We hope you will give us another try so we can provide you with a more positive experience.Sincerely,Hotel Management
Not staying here again!! When arrived the lazy guy behind the counter said he couldn’t find my reservation. Had to call hotels.com they called him and it was there the whole time. 2nd floor reeked of marijuana. They even had a window open for the smell. Dog poop all over the grass outside. The tub in our room looked like it hadn’t been cleaned in a long time
Business response:
Dear Guest, We're deeply sorry for the issues you encountered on arrival with your reservation and thereafter with the cleanliness concerns. We understand these problems significantly impacted your stay and fell far short of your expectations. We want to assure you that we're taking immediate action to address them. Additional training for our front desk staff is being arranged to ensure that check-in issues are handled more efficiently. We'll also increase our housekeeping and maintenance efforts to prevent the problems you... read more
No breakfast No shower curtin, walls were not clean and they advertised breakfast included but no breakfast.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Further, we regret that our breakfast choices were not to your expectations. We have noted your comments and will share them with our team so they can be looked into. Please return on your next visit to the area so we ... read more
Disgusting Arrived to hotel and was greeted by the sweet desk clerk. I want to say his name was Nathan, but I don’t remember for sure. I checked in and went to my room. I
Business response:
Dear Guest,We sincerely regret to learn about your unsatisfactory experience. It is concerning that your stay did not align with your expectations, especially following an initial positive check-in. We highly value your feedback and are committed to utilizing your insights to enhance our services continuously. Sincerely,Hotel Management
Tried ext stay and it seemed exhuasti g Not great, it was 9 pm and guest host seemed bothered we were checking in and seemed sleepy. Got to the room, pull out couch had no bedding in the room. Had to call 2x, 5 minutes in between and just no..
Business response:
Dear Guest,We’re truly sorry to hear about your experience. It’s disappointing that the check-in process wasn’t welcoming and that you had difficulty getting the necessary bedding for the pull-out couch. This isn’t the level of service we aim to provide, and we sincerely apologize for the inconvenience. We’re addressing these concerns with our team to ensure better responsiveness and guest care in the future. Thank you for sharing your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.