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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable and clean The room itself looked newly renovated and very clean. The bed was comfy. It was very comfortable stay, however the parking situation is very limited. Parking lot had very few parking spaces. TV wasnt working or the antenna wasn’t connected. No other channnels offered other than the local channels. Panhandling in the front entrance.
There was a fire next to my room and they expected me to stay in there
When we arrived there were only third floor rooms left which would normally be fine except that a room on the 3rd floor was under construction blocking the hallway on our side so we couldn’t use the elevator and had to take the stairs. We are doing a cross country road trip and have quite a bit of stuff and didn’t want to leave it in the car so we had to make about three trips up and down the stairs. The floors were a mess on the second floor due to the construction and it definitely smelled throughout the hotel. The staff w... read more
Fire the night before and the systems were down. Got there a little after 3 and wasn’t able to check in until 5 as the first room I was checked into was dirty when I got up there and right next to the fire room.
We arrived about an hour after check in they didn't have a room ready. So after about a half hour they had a room they had a fire on the third floor so they were gutting the room so construction stuff all over it was like an obstacle course I am in a wheelchair and they put me on the third floor were the fire was it was crazy but we had no other options I would have thought since they had a fire they would have closed to repair all the damage not have people stay there and have to go through all cords and equipment they had ... read more
My room had spiders, nats and other bugs. The hotel has no maintenance on the weekend. The tv did nit work. After several trips downstairs to get a new clicker it still didn't work. I pulled the cabinet back and it was unplugged with the prongs bent back. I managed to fix that. It then took to clickers to run the tv. Phone did not work. No coffee pots. Clean sheets and towels was nice. Then the hotel caught fire and we had to evacuate for approx 4 hrs. Finally got my luggage and checked out. The staff was always nice. I had ... read more
Business response:
Dear Ernest, Thank you for sharing your experience with us. We understand how disappointing and inconvenient it must have been to face multiple issues during your stay, particularly without timely support. A comfortable, functional, and well-maintained environment is essential, and it’s clear that the standard was not met in your case. While we’re glad to know the team remained courteous throughout, we recognize that reliable service and properly equipped rooms are just as important. We also acknowledge the disruption caused... read more
Not a good hotel The hotel stated there was a pool and free breakfast but its not true. The phone and the alarm on the room were not working. The window was also duck tape .Overall not a good hotel i think what is advertised should match what we get.we were looking forward to the pool but there was none.
Business response:
Dear Jazmin, We sincerely apologize for the discrepancies between what was advertised and what you experienced during your stay. Additionally, the issues with the phone, alarm, and window condition are unacceptable and have been reported to our maintenance team for immediate correction. Your input is important and helps us improve both communication and the quality of our accommodations. We appreciate your comments and hope to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,119 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.