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Extended Stay America - Allentown - Bethlehem
- Hotels
- Bethlehem, PA
About this business
Location details
3050 Schoenersville Rd., Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dated and not clean.
Business response:
Lyndon, we appreciate you being our guest and sharing your observations. We are sorry you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Roaches Awful stay. The hotel looks goof from the outside, as well as the lobby. But the rooms is super outdated which isnt the the problem. Its just not as advertised. The room was infested qith roaches, which we realized the front desk did know about. She offered us $14 off of a $300 stay. How insulting. We couldent even switch rooms because the hotel was sold out. My bussiness partners were uncomfortable nd we left early in the morning.
Business response:
Jerome, thank you for staying with us. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with... read more
Not the best trip Showed up and they had no record of my reservation. Called and they can't "call" the location to assist the front clerk. When checking out, they still couldn't find it. What was the point of reserving this?
Business response:
William, thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
By far, this is the WORST property I've been to. Yes, this isn't a 5-star hotel so I didn't expect the best, but I expected it to follow the description they provided. While I stayed there for 5 days due to work, the whole place smelled bad, the worst smell coming from the bathroom located in my room. Also, because my room was near the front lobby, even though the room was non-smoking, I could smell the smoke during my whole stay there. Not only that, they didn't follow any safety procedures where the staff did not wear any ... read more
Business response:
Minjin, thank you for your review. We sincerealy apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Providing a trustworthy and safe environment for our guests has been and continues to be a top priority for us, particularly during this rapidly changing time. We want to share that we continue to stay up-to-date with all official guidelines as we examine and strengthen our ... read more
No ayuda al cliente
Business response:
Derian, thank you for your review. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The hotel was overbooked. There was a strange man in my room when I arrived. The key card should be deactivtiated when the previous person checks out (it wasn't). Smelled like cigarette smoke even though apparently it is a smoke free hotel. However, there is free parking and the staff were accomidating and considerate. A recommendation is that those who book the rooms needs to have better communication with the hotel staff/management.
Business response:
Krystal, thank you for evaluating your stay with us. We apologize for the concerns you had with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our team regarding the incident you outlined, and be assured; we will take steps to make sure we prevent such reoccurrences. We encourage you to try us again in the near future. We are confident you will enjoy ... read more
Frequently asked questions about Extended Stay America - Allentown - Bethlehem
How is Extended Stay America - Allentown - Bethlehem rated?
Extended Stay America - Allentown - Bethlehem has a 3.5 star rating with 2,055 reviews.
When is Extended Stay America - Allentown - Bethlehem open?
Extended Stay America - Allentown - Bethlehem is open now. It will close tomorrow at 12:00 a.m.