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Extended Stay America - Amarillo - West

3.3
  • Hotels
  • Amarillo, TX

About this business

HospitalityHotels

Location details

2100 Cinema Dr., Amarillo, TX, 79124, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.31,802 reviews
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Candice's profile image
Candice 
2 years ago
Donalda's profile image
Donalda 
2 years ago

No frills Needs some work but ok for the price 

Business response:

Dear Donalda, Thank you for your stay at Extended Stay America and for providing your feedback. In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing your observations about the frills. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again.Sincerely,Hotel Management 

Debbie's profile image
Debbie 
2 years ago
Kevin's profile image
Kevin 
2 years ago
Stephen's profile image
Stephen 
2 years ago

Jsdd 

Business response:

Dear Stephen, Thank you for staying with us. We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management 

Jon's profile image
Jon 
2 years ago

Should have a higher rating Not sure why this doesn’t have a higher rating. It is in a nice area and our experience was great. Shout out to Destiny at the front desk with a thank you for taking good care of us. 

Business response:

Dear Jon, Thank you for your excellent rating. It was a pleasure having you as our guest at Extended Stay America. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. Making our guests feel at home is what we love to do, and we will enjoy passing along your kind compliments to Destiny. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management 

Joyce's profile image
Joyce 
2 years ago
Me'Cha's profile image
Me'Cha 
2 years ago

DON'T BOOK WITH EXPEDIA !!!!! YOU HAVE BEEN WARNED So the issue wasn't the Hotel itself .... The Issue is Expedia.. we booked through them and they will allow you to book even if there are no rooms. Available. After a long driving trip to get to the place you're going and have to sleep in your car because they are over booked is ridiculous. 

Business response:

Dear Me'Cha, Thank you very much for choosing our hotel during your recent visit to the area. We are disappointed to learn about the challenges you experienced with your reservation. We want every guest to know how important they are to us and that outstanding hospitality is our number one goal; therefore, we apologize this was not your experience. We will address this to ensure it is not repeated, and we greatly appreciate you taking the time to let us know.It would be our pleasure to welcome you back the next time you retu... read more

Mitzi's profile image
Mitzi 
2 years ago

There are no amenities at all. No in-room coffee. Even though there's a kitchen, no utensils, plates, cups, paper towels....NOTHING. Not even a hair dryer in the bathroom. Won't be staying here again. 

Business response:

Dear Mitzi, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. For hygiene purposes, we keep the dishware at the front desk and will gladly deliver them to the guest's suite upon request. We have s... read more

Frequently asked questions about Extended Stay America - Amarillo - West

How is Extended Stay America - Amarillo - West rated?

Extended Stay America - Amarillo - West has a 3.3 star rating with 1,802 reviews. 

When is Extended Stay America - Amarillo - West open?

Extended Stay America - Amarillo - West is open now. It will close tomorrow at 12:00 a.m.