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2100 Cinema Dr., Amarillo, TX, 79124, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
No frills Needs some work but ok for the price
Business response:
Dear Donalda, Thank you for your stay at Extended Stay America and for providing your feedback. In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing your observations about the frills. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again.Sincerely,Hotel Management
Jsdd
Business response:
Dear Stephen, Thank you for staying with us. We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management
Should have a higher rating Not sure why this doesn’t have a higher rating. It is in a nice area and our experience was great. Shout out to Destiny at the front desk with a thank you for taking good care of us.
Business response:
Dear Jon, Thank you for your excellent rating. It was a pleasure having you as our guest at Extended Stay America. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. Making our guests feel at home is what we love to do, and we will enjoy passing along your kind compliments to Destiny. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management
DON'T BOOK WITH EXPEDIA !!!!! YOU HAVE BEEN WARNED So the issue wasn't the Hotel itself .... The Issue is Expedia.. we booked through them and they will allow you to book even if there are no rooms. Available. After a long driving trip to get to the place you're going and have to sleep in your car because they are over booked is ridiculous.
Business response:
Dear Me'Cha, Thank you very much for choosing our hotel during your recent visit to the area. We are disappointed to learn about the challenges you experienced with your reservation. We want every guest to know how important they are to us and that outstanding hospitality is our number one goal; therefore, we apologize this was not your experience. We will address this to ensure it is not repeated, and we greatly appreciate you taking the time to let us know.It would be our pleasure to welcome you back the next time you retu... read more
There are no amenities at all. No in-room coffee. Even though there's a kitchen, no utensils, plates, cups, paper towels....NOTHING. Not even a hair dryer in the bathroom. Won't be staying here again.
Business response:
Dear Mitzi, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. For hygiene purposes, we keep the dishware at the front desk and will gladly deliver them to the guest's suite upon request. We have s... read more
Extended Stay America - Amarillo - West has a 3.3 star rating with 1,802 reviews.
Extended Stay America - Amarillo - West is open now. It will close tomorrow at 12:00 a.m.