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Extended Stay America - Amarillo - West
- Hotels
- Amarillo, TX
About this business
Location details
2100 Cinema Dr., Amarillo, TX, 79124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't get there late... Ok, in all fairness we got there late -- and we got the absolute last room available, which means it had issues. There was a funky smell (we figured the carpet had been steam cleaned but not dried completely so it was musty), the cabinet in the kitchenette was beaten up and separating on the edges, the cooktop light didn't work. We wiped down the room with Clorox wipes and it looked like it hadn't been cleaned in a while -- after wiping it down, the funky smell lessened. But the AC worked, and we were... read more
Business response:
Dear Guest, We appreciate your detailed feedback regarding your recent stay. We apologize for the inconvenience caused by the condition of the room, including the smell, cabinet issues, and the non-functional cooktop light. Your insights are invaluable for improvement. We're glad the AC provided comfort and that you found a positive aspect of your stay. Please accept our apologies for the shortage of extra blankets and breakfast items. Your patience is greatly appreciated. We're committed to enhancing our services and hope t... read more
Modest price for modest accommodations This is a reasonably priced hotel for an overnight stay on a drive somewhere else -- kitchenette was modest but utilitarian with a small cooktop, microwave, and full size fridge. TV was small but workable, bed was comfy. We wiped down the room with Clorox wipes just in case, but it seemed pretty clean to start with. AC worked, which was important in 100+ temps outside. Price was considerably less than other hotels in the immediate area.
Business response:
Thank you for taking the time to leave us a positive review. Our Extended Stay Hotels are perfect for those who need a clean and safe place to stay either overnight or for a longer-term time frame with all the functionality of being at home.
Business response:
Hello Michael, thank you so much for leaving us such a positive review. I will make sure to share this with our staff. Please let us know if there is anything else we can do for you. Thank you.
Was a safe place to stay easy to find
Business response:
Dear Justine,Thank you so much for your feedback. We hope you stay with us again.
Property was nice, one of the double rooms looked old and worn out. We changed to a single room and it was better. Wood flooring. The only thing looked old was the stove top. There were no dishes in the room. I worked for this company years ago as a manager and all the kitchen supplies were in the room prior to checking in. The halls were dark and only one elevator to use. Otherwise, bed was comfortable. We were there for 4 nights taking our boys to school at WT! We will definitely use them again.
Business response:
Dear Antionette, Thank you for giving us your feedback and giving us a kind review. We can't wait to have you as our guests again. Until then, safe travels!
No frills Needs some work but ok for the price
Business response:
Dear Donalda, Thank you for your stay at Extended Stay America and for providing your feedback. In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing your observations about the frills. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again.Sincerely,Hotel Management
Area for dogs was dirty and unkept. lots of cigarettes and trash everywhere
Business response:
Dear Baylee, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
DON'T BOOK WITH EXPEDIA !!!!! YOU HAVE BEEN WARNED So the issue wasn't the Hotel itself .... The Issue is Expedia.. we booked through them and they will allow you to book even if there are no rooms. Available. After a long driving trip to get to the place you're going and have to sleep in your car because they are over booked is ridiculous.
Business response:
Dear Me'Cha, Thank you very much for choosing our hotel during your recent visit to the area. We are disappointed to learn about the challenges you experienced with your reservation. We want every guest to know how important they are to us and that outstanding hospitality is our number one goal; therefore, we apologize this was not your experience. We will address this to ensure it is not repeated, and we greatly appreciate you taking the time to let us know.It would be our pleasure to welcome you back the next time you retu... read more
Frequently asked questions about Extended Stay America - Amarillo - West
How is Extended Stay America - Amarillo - West rated?
Extended Stay America - Amarillo - West has a 3.3 star rating with 1,848 reviews.
When is Extended Stay America - Amarillo - West open?
Extended Stay America - Amarillo - West is open now. It will close tomorrow at 12:00 a.m.