Extended Stay America - Amarillo - West

Business response:

Dear Chuck, We greatly appreciate your positive rating and the valuable feedback you have provided. We sincerely apologize for any misunderstanding regarding our pet policy. It is important to note that our policy is readily available on our website and should have been communicated to you during the reservation confirmation and at the time of check-in. We trust that your overall stay was enjoyable, and we look forward to the opportunity to welcome you back in the near future. Sincerely,Hotel Management 

Business response:

Hello Lee, thank you so much for the feedback ! it means the world to us !. It means even more that you enjoyed your stay here at our hotel . we hope to see you in the future. Thank you again 

Business response:

Thank You so much for taking the time out to give us your feedback . Your feedback is important to us and we greatly appreciate you for your stay. 

Business response:

Dear Satyam, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management