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Extended Stay America - Amarillo - West
- Hotels
- Amarillo, TX
About this business
Location details
2100 Cinema Dr., Amarillo, TX, 79124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Oversold... Requested a room with two beds for my brother and I but apparently they sold them before we arrived. Sold all the king rooms too. So my brother I ended up sharing a room with one queen bed. Attendant wasn't aware where any outdoor security cameras were either to look over the parking lots. Didn't ask me if I had pet either so I ended up not paying any pet fees which I'm ok with since they sold my room.
Business response:
Dear Amy, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service. We hope to better your experience whenever your travels bring you back to the area.SincerelyHotel Management
Clean. Affordable
Great value
Was good for its purpose. One night stay for business trip, nothing fancy.
Business response:
Dear Michael, We appreciate you evaluating your recent visit to Extended Stay America. We are pleased our hotel served the purpose of your visit. We are committed to improving our hotel and will continue striving to ensure we deliver a perfect experience on your next visit. It was a great pleasure hosting you; we hope you will include us in your future travel plans to our area.Sincerely,Hotel Management
Staff was very helpful and friendly
Business response:
Dear Lori, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Business response:
Thank you for kind review, we look forward to serving you in the future.Thank youGM
Frequently asked questions about Extended Stay America - Amarillo - West
How is Extended Stay America - Amarillo - West rated?
Extended Stay America - Amarillo - West has a 3.3 star rating with 1,857 reviews.
When is Extended Stay America - Amarillo - West open?
Extended Stay America - Amarillo - West is open now. It will close tomorrow at 12:00 a.m.