Extended Stay America - Amarillo - West

Business response:

Dear Brandy, Thank you for taking the time to share feedback about your recent stay. We are disappointed with the odor outside that you experienced. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure we are well-poised to serve you in the future. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. 

Business response:

Dear Darin, Thank you for taking the time to share feedback about your recent stay. We are disappointed we did not meet your expectations. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure we are well-poised to serve you in the future. We would love to speak with you further regarding your stay with us. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for ... read more

Business response:

Dear Kevin, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We have shared your comments with our housekeeping staff to ensure we are well-poised to serve you in the future. We look forward to having you stay with us again.Sincerely,Hotel Management 

Business response:

Hello Ronald, Thank you for the wonderful review. I will make certain I share this with staff. I am happy that we met all your expectations and hope to see you again in the future. 

Business response:

Hello Ronald, Thank you for the wonderful review. I will make certain I share this with staff. I am happy that we met all your expectations and hope to see you again in the future. 

Business response:

Hello Jimmy, Thank you for the positive review. We are happy that we were able to accommodate you on your stay with us. We hope to see you in the future for any travels you may have. 

Business response:

Dear Shaylee, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was pleasant with the staff, and we met your expectations for a clean and comfortable room. Thank you for choosing us. We hope to welcome you back soon here.Sincerely,Hotel Management 

Business response:

Hello Edina, Thank you for your wonderful review. We are happy to be able to accommodate you on your stay. We would love to have you back in your future travels. Please keep us in mind. Thank you, Hotel Management 

Business response:

Hello, we are so happy to hear that our refrigerator was the perfect size for your needs. We strive to provide our guests with the comforts of home away from home. Thank you for your kind words. Positivity means a lot to us!! We hope we can assist you in the future with any traveling you may need. Thank you!!