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Extended Stay America - Amarillo - West
- Hotels
- Amarillo, TX
About this business
Location details
2100 Cinema Dr., Amarillo, TX, 79124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Hello Pamela, thank you so much for your positive feedback. We are glad that we met your expectations for your stay. We would love to have you stay again with us in the future. Please let us know if there is anything else we can do for you, we would be happy to assist. Thank you, DeDe Assistant General Manager.
This hotel did not have lots of amenities but it was clean, the beds were comfortable, the water pressure was great,the towels were fluffy. It was convenient to the side of town we needed for a funeral, and was affordable for the four nights we stayed.
Business response:
Thank you so much Kimberley, we are happy that your stay was a comfortable one. At Extended Stay America our goal is for our guests to feel comfortable and at home when staying with us. We appreciate you taking the time to send us a wonderful review.
Great value, clean and great location.
Business response:
Dear Kevin, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, value, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management
Don't get there late... Ok, in all fairness we got there late -- and we got the absolute last room available, which means it had issues. There was a funky smell (we figured the carpet had been steam cleaned but not dried completely so it was musty), the cabinet in the kitchenette was beaten up and separating on the edges, the cooktop light didn't work. We wiped down the room with Clorox wipes and it looked like it hadn't been cleaned in a while -- after wiping it down, the funky smell lessened. But the AC worked, and we were... read more
Business response:
Dear Guest, We appreciate your detailed feedback regarding your recent stay. We apologize for the inconvenience caused by the condition of the room, including the smell, cabinet issues, and the non-functional cooktop light. Your insights are invaluable for improvement. We're glad the AC provided comfort and that you found a positive aspect of your stay. Please accept our apologies for the shortage of extra blankets and breakfast items. Your patience is greatly appreciated. We're committed to enhancing our services and hope t... read more
Modest price for modest accommodations This is a reasonably priced hotel for an overnight stay on a drive somewhere else -- kitchenette was modest but utilitarian with a small cooktop, microwave, and full size fridge. TV was small but workable, bed was comfy. We wiped down the room with Clorox wipes just in case, but it seemed pretty clean to start with. AC worked, which was important in 100+ temps outside. Price was considerably less than other hotels in the immediate area.
Business response:
Thank you for taking the time to leave us a positive review. Our Extended Stay Hotels are perfect for those who need a clean and safe place to stay either overnight or for a longer-term time frame with all the functionality of being at home.
Business response:
Hello Michael, thank you so much for leaving us such a positive review. I will make sure to share this with our staff. Please let us know if there is anything else we can do for you. Thank you.
Was a safe place to stay easy to find
Business response:
Dear Justine,Thank you so much for your feedback. We hope you stay with us again.
Property was nice, one of the double rooms looked old and worn out. We changed to a single room and it was better. Wood flooring. The only thing looked old was the stove top. There were no dishes in the room. I worked for this company years ago as a manager and all the kitchen supplies were in the room prior to checking in. The halls were dark and only one elevator to use. Otherwise, bed was comfortable. We were there for 4 nights taking our boys to school at WT! We will definitely use them again.
Business response:
Dear Antionette, Thank you for giving us your feedback and giving us a kind review. We can't wait to have you as our guests again. Until then, safe travels!
Area for dogs was dirty and unkept. lots of cigarettes and trash everywhere
Business response:
Dear Baylee, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Amarillo - West
How is Extended Stay America - Amarillo - West rated?
Extended Stay America - Amarillo - West has a 3.3 star rating with 1,802 reviews.
When is Extended Stay America - Amarillo - West open?
Extended Stay America - Amarillo - West is open now. It will close tomorrow at 12:00 a.m.